Desktop Support Technician I

Cable ONE•Phoenix, AZ

4d•Remote

About The Position

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. Job Description: Provided is a list of the essential duties and responsibilities (or "essential functions") of this position. Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values. Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Requirements

Understanding of desktop imaging technologies for PC deployment
PC hardware knowledge/experience
Warehousing experience
Able to maintain asset tracking or inventory management systems
Able to package and ship equipment using UPS
Knowledge of Windows 10 and 11
Flexible
Able to lift at least 30lbs.

Nice To Haves

A+ certified (preferred, not required)
Active Directory experience (preferred, not required)
SCCM experience (preferred, not required)

Responsibilities

Imaging new workstations and system rebuilds
Package and ship workstations for issuance to users
Manage and maintain workstation retrieval within our asset management system
Decommission equipment from the network
Assist with onboarding users with their new hardware
Troubleshoot and repair issues related to OS, hardware, network, etc.
Warehouse responsibilities such as recording/tracking Hardware room inventory, receiving shipments and restocking inventory.
Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.
Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.
Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Stipend Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
Vehicle provided for daily work purposes, if residing within reasonable radius from office location