Desktop Support Technician

Stock Yards Bank & Trust•Louisville, KY

4d•Onsite

About The Position

First point of contact for end users in a physical Windows pc environment. Troubleshooting and resolving computer hardware, software, and printer problems reported to the helpdesk.

Requirements

High School or GED Equivalent
1-2 years of experience in a helpdesk support environment or educational equivalent
Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment
Ability to troubleshoot and resolve hardware and software problems
Ability to communicate technical material in "user friendly" manner
Detail oriented
Self-motivated, dependable, timely
Demonstrate initiative
Practice active learning skills
Ability to prioritize tasks and multi-task various work activities
Ability to work flexible schedules
Ability to combine pieces of information and form relationships or conclusions about unrelated material
Use critical thinking skills to identify strengths and weaknesses of various solutions
Capability to communicate and collaborate with all levels of management and employees
Demonstrate active listening skills
Professional appearance and demeanor
Driver’s License Required

Responsibilities

Provide Tier 1 troubleshooting of computer hardware/software/ printer problems
Basic Network troubleshooting
Setup/ Relocate equipment for new/ transferring employees
Assist in hardware/software implementation/ deployment activities
Provide user account administration
Provide support for user’s mobile devices with MDM
IT project participation
Gather required information for requests to be escalated to T2 or advanced teams
Utilize helpdesk tracking software
Assist with creating & maintaining procedures for the team
Onsite support & equipment setup at remote locations