Desktop Support Technician

TEKsystems•Town of Oyster Bay, NY

9d•$33 - $35•Onsite

About The Position

Job location is in Farmingdale, NY The focus is on supporting site-level IT activities, providing technical and process expertise, and serving as a liaison between the Syracuse site and enterprise IT organizations. Duties and Responsibilities: • Support IT operations and activities at the Syracuse site, ensuring stability, compliance, and user satisfaction. • Act as a liaison between the Syracuse site and centralized IT organizations, communicating local needs and requirements. • Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site. • Provide support for local IT contracts, service agreements, vendor interactions, and compliance activities. • Work with business leaders and IT partners to recommend solutions that improve site efficiency and operational effectiveness. • Support IT compliance activities, including audits, risk assessments, user access reviews, and security controls. • Assist with IT documentation, reporting, and planning related to the site’s technology environment. • Ensure adherence to regulatory and industry standards including NIST 800-171/800-53, SOX, and other cybersecurity frameworks. • Provide technical and administrative IT support such as troubleshooting, system maintenance, and end user assistance. • Perform other duties as assigned. Job Knowledge, Skills and Abilities: • Strong communication skills with the ability to collaborate across teams. Solid understanding of IT operations in a manufacturing or defense environment. • Experience serving as a liaison between business functions and IT organizations. • Ability to contribute effectively to projects and cross-functional initiatives. • Familiarity with compliance and cybersecurity frameworks including NIST 800-171/800-53 and SOX. • Strong analytical and problem-solving abilities. • Ability to manage multiple priorities in a dynamic site environment. • Excellent written and verbal communication skills. • Experience with IT documentation, governance, and reporting. • Help Desk calls from company user base • Resolves all Level One end-user problems • Identify, evaluate and solve end-user workstation problems • Support and train end-users in a wide range of software applications As needed; read, understand and apply complex technical information • Contacts third-party vendors for warranty service repair • Assist site with after-hours support needs • Good Communication Skills • Maintain cooperative working relationships • Demonstrate sensitivity to, and respect for, a diverse population • Dedicated Customer Service skills • Active and supporting team member with eager, can-do attitude • Strong knowledge of current desktop and laptop operating systems and hardware • Skilled network and printing troubleshooting and problem resolution • Ability to quickly learn and adapt to new technologies and processes • Must excel in an environment where exceeding customer expectation is the key objective

Requirements

Strong communication skills with the ability to collaborate across teams.
Solid understanding of IT operations in a manufacturing or defense environment.
Experience serving as a liaison between business functions and IT organizations.
Ability to contribute effectively to projects and cross-functional initiatives.
Familiarity with compliance and cybersecurity frameworks including NIST 800-171/800-53 and SOX.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities in a dynamic site environment.
Excellent written and verbal communication skills.
Experience with IT documentation, governance, and reporting.
Good Communication Skills
Maintain cooperative working relationships
Demonstrate sensitivity to, and respect for, a diverse population
Dedicated Customer Service skills
Active and supporting team member with eager, can-do attitude
Strong knowledge of current desktop and laptop operating systems and hardware
Skilled network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies and processes
Must excel in an environment where exceeding customer expectation is the key objective
Associates Degree in Computer Science/Information Technology
5-7 years relevant experience
Troubleshooting
Windows 11

Responsibilities

Support IT operations and activities at the Syracuse site, ensuring stability, compliance, and user satisfaction.
Act as a liaison between the Syracuse site and centralized IT organizations, communicating local needs and requirements.
Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site.
Provide support for local IT contracts, service agreements, vendor interactions, and compliance activities.
Work with business leaders and IT partners to recommend solutions that improve site efficiency and operational effectiveness.
Support IT compliance activities, including audits, risk assessments, user access reviews, and security controls.
Assist with IT documentation, reporting, and planning related to the site’s technology environment.
Ensure adherence to regulatory and industry standards including NIST 800-171/800-53, SOX, and other cybersecurity frameworks.
Provide technical and administrative IT support such as troubleshooting, system maintenance, and end user assistance.
Perform other duties as assigned.
Help Desk calls from company user base
Resolves all Level One end-user problems
Identify, evaluate and solve end-user workstation problems
Support and train end-users in a wide range of software applications As needed; read, understand and apply complex technical information
Contacts third-party vendors for warranty service repair
Assist site with after-hours support needs