Desktop Support Technician (Newport News, Virginia)

Drucker and Falk LLC•Newport News, VA

About The Position

The Desktop Support Technician under the direction of IT Leadership is responsible for purchasing, installing, configuring, troubleshooting, and maintenance of Microsoft and Apple computers / peripherals. Additionally, the Desktop Support Technician is expected to support on-site mobile tablet and smartphone technologies. The Desktop Support Technician will work closely with other members of the technology department to support all local and remote end users.

Requirements

Ability to multi-task and meet deadlines.
Ability to work independently or with a group.
Must have problem solving ability.
Attention to details and the ability to prioritize.
Must have extensive working knowledge of PC’s.
Excellent written skills.
Candidate should be able to work with limited supervision required.
Ability to communicate effectively and curiously with clients over the phone.
Completes tasks on time or notifies appropriate person with an alternate plan.
Associate's degree or equivalent from two-year College or technical school
Three to four years related experience and/or training; equivalent combination of education and experience.
Knowledge of Microsoft Office software.

Nice To Haves

A+
Microsoft Certifications
ITIL
Apple Certifications
Network+

Responsibilities

Purchase, set up, maintain, and troubleshoot Microsoft Windows / Apple computers
Set up, maintain, and troubleshoot Windows / Android / iOS tablets
Install and configure desktop software
Set up and configure printers, scanners, and other peripherals
Maintain and troubleshoot audio visual equipment
Document all issues and resolution steps using the help desk ticketing system
Maintain inventory of all hardware and software resources
Maintain excellent communication with all end users and other members of the IT department
Work with outside vendors as needed
Ensure the consistent use of standard Enterprise images and software packages in all facility desktops laptops.
Regularly answer helpdesk phone calls
Participation in project activities involving computers, iPads/tablets, phones, printers, or any other computing device.
Support and maintain network and firewalls.
Execute other assigned tasks as delegated by Leadership