Desktop Support Technician (Part-Time)

Epic Health Partners • Danville, VA

2d

About The Position

EPIC Health Partners is seeking a part‑time Desktop Support Technician to provide hands‑on technical assistance across the organization. This role is ideal for someone with foundational IT knowledge who can troubleshoot common hardware and software issues, support staff with day‑to‑day technology needs, and assist with basic workstation setup and maintenance. This position offers flexible scheduling (15–20 hours per week) and is well‑suited for an early‑career IT professional or student seeking real-world experience in a healthcare environment.

Requirements

• Basic knowledge of computer hardware, Windows operating systems, and common software tools
• Ability to troubleshoot routine issues with minimal guidance
• Strong customer service and communication skills
• Ability to follow instructions, document tasks, and escalate concerns appropriately
• Reliability, professionalism, and willingness to learn

Nice To Haves

• Previous IT support experience (paid or volunteer) preferred but not required

Responsibilities

• Set up desktops and laptops, including monitors, docking stations, and peripherals
• Install, update, and configure software on employee workstations
• Troubleshoot basic technical issues such as system slowness, frozen applications, or device connectivity
• Perform routine maintenance on computers and equipment
• Assist with desk phone setup, voicemail configuration, and basic call‑handling troubleshooting
• Provide support for printers, copiers, and scanners, including resolving paper jams, reconnecting devices, and replacing toner
• Help staff with common software issues including login problems, error messages, password resets, and basic application support
• Escalate more complex issues to senior IT staff when appropriate

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed