DevOps Manager

National Kidney Foundation • New York, NY

18h • Remote

About The Position

The Development Operations & Analytics Manager is the operational backbone of NKF’s Field Strategy & Operations team—the person who ensures that fundraising platforms, data systems, and cross-functional workflows run at peak performance so that field staff can focus on relationship-building and revenue generation.

This is more than a support role. It is responsible for translating NKF’s growth priorities—particularly in major giving, peer-to-peer fundraising, and digital donor engagement—into scalable systems, reliable data, and actionable insights. The right candidate will be equally comfortable troubleshooting a Salesforce integration and presenting a dashboard analysis to senior leadership.

NKF’s Field Strategy & Operations team is in a period of intentional transformation, concentrating expertise to drive measurable impact across five priorities: growing major and planned giving, aligning operations with industry performance standards, enhancing donor stewardship, transforming Kidney Walk into an industry-leading event, and advancing data-driven decision-making. This role sits at the intersection of all five.

Requirements

• Bachelor’s degree and 3-4 years of experience in nonprofit development operations, fundraising systems, or revenue operations
• Advanced Salesforce proficiency (NPSP experience strongly preferred), including report/dashboard design and data management
• Demonstrated experience with peer-to-peer fundraising platforms (Rallybound, Classy/GoFundMe Pro, or comparable)
• Strong analytical skills with the ability to synthesize data into actionable insights for non-technical audiences
• Project management experience with a track record of managing multiple concurrent initiatives across distributed teams
• Exceptional written and verbal communication skills

Responsibilities

• Own day-to-day administration, optimization, and troubleshooting of Rallybound, Classy/GoFundMe Pro, and Salesforce NPSP as they relate to field fundraising campaigns
• Serve as the primary technical liaison between field staff and national leadership for all platform issues, ensuring sub-24-hour response times on critical support requests
• Lead platform onboarding for new field staff, developing standardized training materials that reduce time-to-competency
• Partner with Data Services and Finance to ensure accurate data capture, allocation, and financial reconciliation across all fundraising platforms
• Proactively identify platform enhancements that reduce manual effort, improve donor experience, or increase conversion rates
• Design, build, and maintain Salesforce dashboards and reports that give field staff and leadership real-time visibility into fundraising performance, donor trends, and pipeline health
• Translate raw data into strategic narratives: produce monthly performance summaries with clear recommendations for the Senior Director and VP
• Conduct portfolio analysis, wealth screening, and prospect research to support the major gifts pipeline and inform field cultivation strategies
• Lead data quality initiatives including regular audits, deduplication, and standardization of donor records
• Benchmark NKF’s digital fundraising metrics against industry standards and recommend evidence-based improvements
• Manage the operational cadence of the Field Strategy & Operations team: coordinate project timelines, track deliverables, and drive accountability across initiatives
• Coordinate bi-monthly All-Development Staff Calls, including agenda development, materials preparation, and follow-up action tracking
• Identify and implement process improvements that eliminate bottlenecks, reduce duplication, and improve speed-to-execution across markets
• Develop and maintain a shared project management framework (templates, calendars, documentation standards) for the team
• Serve as a responsive partner to field staff on operational questions, Salesforce support cases, and donor inquiry resolution
• Develop toolkits, quick-reference guides, and self-service resources that reduce dependency on national team for routine operational tasks
• Support donor stewardship operations including acknowledgment workflows, communication tracking, and giving society administration
• Monitor and resolve external support cases (Kidney Walk, DIY Fundraising, general donor inquiries) through Salesforce case management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level