Digital Analyst

HomeServe USA • Norwalk, CT

4d • $101,151 - $134,868 • Onsite

About The Position

As the Digital Analyst, you will execute business analysis activities for
complex, cross-functional, and mission-critical feature delivery, with a
specific focus on digital enhancements to enable end-to-end customer acquisition
and self-serve experiences. Your primary responsibility will be to capture the
evolving needs of the business and to carefully define the requirements. You
will work daily with the Product Owner(s), the relative Stakeholders and the
necessary Creative, Engineering, & Delivery teams. This will involve gathering
information necessary to model current and future state business processes,
documenting business/system requirements, and establishing rules that enable the
design and development of solutions.

This role requires a forward-thinking individual who is excited by the latest
technologies and innovations. As an individual you will need to be proactive,
self-motivated, and a problem solver. You will be working closely with other
Digital Analysts and Product Owners within the team, to ensure we are producing
high-quality requirements at pace.

Your main goal is feeding the agile scrum team with well-defined and accurately
sized work; this will support rapid and consistent delivery to deflect calls
away from the contact center, drive up revenue and improve conversion rates. The
features and projects will drive the digital transformation of business
operations and deliver exceptional customer experiences.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 5+ years of experience in Business Analysis methodologies and deliverables such as: Business Process Management (BPM), requirements solicitation and documentation (JAD/JAR), Use Cases, ROI analysis, and business case development.
• Experience with supporting E-Commerce and Digital Marketing platforms.
• Strong Relationship Management skills; strong client management.
• Analytical, interpersonal and presentation skills.
• Dynamic individual with the ability to take on multiple initiatives with short timeframes.
• Proficient with Visio and/or Lucidchart to facilitate process flows.
• Proficient in JIRA for creating user stories and clarifying requirements for the development team.

Nice To Haves

• Scrum Master, Product Owner, or CCBA certification or similar is highly regarded, with additional consideration for candidates possessing in-depth knowledge of the HomeServe industry, its unique processes, and product offerings.
• Experience with SQL or APIs is a bonus, particularly in the context of analyzing HomeServe business data
• Familiarity with the HomeServe market, competitive landscape, and customer needs is considered an advantage, enabling the candidate to contribute effectively to projects within this domain

Responsibilities

• Apply a broad knowledge of business applications and system software for end-to-end auditing and analysis of key business processes with a focus on identifying opportunities to improve systems availability, reliability, efficiency, performance, and overall service that will lead to direct cost savings.
• Work closely with business area liaison or subject matter experts (SME) to scope and determine needs regarding business processes and functionality to draft, finalize, and update business requirements and user stories in alignment with management procedures, throughout the life of the project.
• Work in collaboration with the product team to effectively evaluate feature value, technical dependencies, risk, effort to support PI and sprint planning efforts.
• Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes.
• Act as a liaison between business units, Application Development, and Application Support staff. Facilitate exceptional communication and knowledge transfer where required to accomplish work more effectively, efficiently, and with increased quality and reliability.
• Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability.
• Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
• Call out risks and proactively mitigate delivery blockers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level