Digital Customer Experience Manager

Celigo

3d•$90,000 - $120,000•Remote

About The Position

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is seeking a Digital Customer Experience Manager to deliver scalable, digital-first customer experiences that drive measurable customer outcomes. This is a hands-on individual contributor role reporting to the Director of Customer Success. You will execute against an established customer lifecycle strategy, building and iterating on digital programs that help customers achieve faster time-to-value, stronger adoption, and long-term success. This role requires strong technical aptitude and curiosity, particularly around automation and AI. You’ll be expected to start building workflows independently, while partnering with experts as needed to go deeper or move faster. What would you do if hired? Build and execute digital customer lifecycle programs that improve adoption, engagement, and retention Translate customer experience strategy into hands-on execution, iterating based on results and customer feedback Build customer-facing and internal workflows in Celigo, including automation that supports lifecycle initiatives Begin building AI-enabled workflows in Celigo, rapidly learning new capabilities and patterns with support from technical partners Configure and build project-specific journeys, playbooks, and workflows in Gainsight, in partnership with the Gainsight admin Design and implement project-level automations and integrations required to support customer experience initiatives Use customer data and insights to identify opportunities to improve outcomes, such as time-to-value and product usage Collaborate closely with Customer Success, CS Operations, Product, and Marketing to align digital experiences to customer needs Experiment with new approaches, test hypotheses, and refine programs over time Document workflows, processes, and learnings to support repeatability and scale Who are we looking for? Skills & Abilities Strong technical aptitude with the ability and desire to quickly learn new tools and technologies Demonstrated ability to execute hands-on, building workflows, automations, and programs Naturally curious problem-solver who is comfortable experimenting and iterating Comfortable starting from an existing strategy while contributing ideas to improve execution Strong communication and cross-functional collaboration skills Education & Experience 4+years of experience in Customer Success, Account Management, or a related customer-facing role Experience using data to assess customer behavior and measure program impact Experience building workflows or integrations in Celigo or another platform, including exposure to AI-driven automation Experience building journeys, playbooks, or programs in Gainsight (without owning overall platform optimization) Experience creating project-level automations or integrations, ideally using iPaaS tools Experience designing or managing digital or tech-touch customer success programs Familiarity with AI tools or concepts applied to customer experience or operations Understanding of SaaS customer lifecycle metrics and customer health indicators Celigo reasonably expects to pay a base salary between $90,000 and $120,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made. Celigo is proud to be A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award. Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform. Here you'll experience Remote-first culture, built on trust, collaboration, and transparency A high-growth, inclusive work environment where innovation thrives and ideas are implemented Lightspeed learning opportunities to keep you at the leading edge of your field Exceptional coworkers who challenge and inspire you daily Competitive compensation and benefits, including: Three weeks of vacation (starting year one) Wellness days and holidays to recharge Parental leave and a generous benefits package Monthly tech stipend Recognition and career development opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand. Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-AL1

Requirements

Strong technical aptitude with the ability and desire to quickly learn new tools and technologies
Demonstrated ability to execute hands-on, building workflows, automations, and programs
Naturally curious problem-solver who is comfortable experimenting and iterating
Comfortable starting from an existing strategy while contributing ideas to improve execution
Strong communication and cross-functional collaboration skills
4+years of experience in Customer Success, Account Management, or a related customer-facing role
Experience using data to assess customer behavior and measure program impact
Experience building workflows or integrations in Celigo or another platform, including exposure to AI-driven automation
Experience building journeys, playbooks, or programs in Gainsight (without owning overall platform optimization)
Experience creating project-level automations or integrations, ideally using iPaaS tools
Experience designing or managing digital or tech-touch customer success programs
Familiarity with AI tools or concepts applied to customer experience or operations
Understanding of SaaS customer lifecycle metrics and customer health indicators

Responsibilities

Build and execute digital customer lifecycle programs that improve adoption, engagement, and retention
Translate customer experience strategy into hands-on execution, iterating based on results and customer feedback
Build customer-facing and internal workflows in Celigo, including automation that supports lifecycle initiatives
Begin building AI-enabled workflows in Celigo, rapidly learning new capabilities and patterns with support from technical partners
Configure and build project-specific journeys, playbooks, and workflows in Gainsight, in partnership with the Gainsight admin
Design and implement project-level automations and integrations required to support customer experience initiatives
Use customer data and insights to identify opportunities to improve outcomes, such as time-to-value and product usage
Collaborate closely with Customer Success, CS Operations, Product, and Marketing to align digital experiences to customer needs
Experiment with new approaches, test hypotheses, and refine programs over time
Document workflows, processes, and learnings to support repeatability and scale