Digital Experience Analyst
About The Position
In this role, you are a vital member of the Digital Experience team providing direct support to the development and implementation of the Digital Experience roadmap, including working with administration, medical directors, physicians, and other staff/ teams as applicable. This role requires a customer-focused, data-driven, strategic, organized, innovative, tech savvy, and passionate communicator who strives to help patients, clinicians, and healthcare team members effectively engage in a variety of digital experience initiatives. This position is an emerging experience and information technology professional within the Digital Experience Analyst family. Under the supervision of a Product Owner or Product Manager this position participates in the implementation, testing, installation and support of applications and related technologies that drive our customers' experiences. Expected activities include, but are not limited to: modification and upgrade of applications and related technologies as needed to meet user and vendor requirements, technological innovation, or strategic goals the definition and development of KPIs, metrics, and reports participation in the resolutions and issues associated with any technology or application that impacts our customers' experiences diagnosis of failures encountered in application software and related technologies communication and documentation of all relevant items and activities participate in meetings with customers and internal stakeholders to understand the business objectives and rationale behind specific customer requests assist the product management team with discovery, requirements gathering, and breaking down goals into actionable tasks. assist in developing test plans to ensure that solutions will meet defined requirements
Requirements
- Bachelor’s Degree in Information Technology, Business, Marketing or related field is required.
- Must meet one of the following: 2 years experience in an IT role providing application, data or workflow analysis with progressive experience. 2 years experience in a Clinical role with responsibility for implementing or optimizing workflows utilizing one of the modules supported. 2 years experience in a Marketing Technology role with progressive experience.
- Successful record solving problems
- Strong Collaborator
- Strong discernment and analytical skills
- Strong Communication skills that provides transparency, define/set expectations as well as reporting on results
- Must be able to anticipate and resolve problems, obstacles, and timing issues.
- Must be well organized, able to multitask, able to prioritize with minimal direction
- Ability to structure vague concepts into concise actionable plans
- Ability to work with a multi-functional project team
- Ability to create successful relationships
- Ability to perform an in-depth analysis and provide solutions/recommendations to customers
- Ability to influence change and create consensus in making decisions.
- Ability to troubleshoot hardware
- Ability to troubleshoot software
Nice To Haves
- Relevant Information Technology, experience, or virtual health certifications preferred.
- Epic certification required within 6 months from employment, including 2 test retakes. If position does not support Epic, then a relevant certification designated by the AVP/VP is required within 12 months from employment.
Responsibilities
- Provide direct support to the development and implementation of the Digital Experience roadmap
- Work with administration, medical directors, physicians, and other staff/ teams as applicable
- Modification and upgrade of applications and related technologies as needed to meet user and vendor requirements, technological innovation, or strategic goals
- Definition and development of KPIs, metrics, and reports
- Participation in the resolutions and issues associated with any technology or application that impacts our customers' experiences
- Diagnosis of failures encountered in application software and related technologies
- Communication and documentation of all relevant items and activities
- Participate in meetings with customers and internal stakeholders to understand the business objectives and rationale behind specific customer requests
- Assist the product management team with discovery, requirements gathering, and breaking down goals into actionable tasks.
- Assist in developing test plans to ensure that solutions will meet defined requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
