Digital Fulfillment Coordinator

Jostens • Eagan, MN

4d • $45,000 - $47,000 • Hybrid

About The Position

As a Digital Fulfillment Coordinator within our JostensPIX team, you'll play a key role behind the scenes of school picture day, ensuring operational efficiency. In this fast-paced, detail-driven role, you'll manage picture day data, coordinate materials, and keep customers informed. Your work will directly impact schools and families by creating a seamless experience that provides lasting memories. If you love problem-solving, organization, and being a part of a collaborative team, this is an exciting opportunity where you can make an impact on our school communities.

Requirements

• Experience. 2-4+ years related work experience in a similar role(s).
• Education. High school diploma or equivalent.
• Drive. Ability to work both independently and in a collaborative environment. Flexible disposition and ability to work in a fast-paced environment, managing a variety of operational needs.
• Desk Work. Comfortably sitting in front of a computer 90% of the time.
• Organization. Independent judgment is required to plan, prioritize, and organize competing tasks or demands that may be deadline-driven.
• Technical Skills. Working-level proficiency with the Microsoft Office suite (advanced knowledge preferred). Adept with technology and learning new software applications (background or keen understanding of technology preferred).
• Attention to Detail. Extremely strong attention to detail and organization in a defined process.
• Great Communication Skills. Customer-facing customer service experience.

Nice To Haves

• Preferred experience and interest in photography.
• Preferred previous experience as a Business Analyst or Data Analyst.
• Preferred proficiency with Adobe Creative Cloud (Photoshop, Lightroom).

Responsibilities

• Update & Maintain. Manage and execute the photo processing flow to ensure service level agreements are met. This includes, but is not limited to, Image Uploads, ID Cards (Standard IDs, Temporary IDs, Previous Year Image IDs), Release to eCommerce, Composites, Yearbook Files, and School Services Fulfillment (Cumulative Files Stickers, Print Directories).
• Develop. Assist in the training and daily activities of 3-5 seasonal employees with the production process. Load photos from hard drives in a timely manner. Track and create archives of field data. Ensure that after photos have gone through quality assurance. Manage errors and flags to solve any outstanding issues. Prepare hard drives for redistribution. Investigate subject search inquiries. Perform photo retouching and editing when necessary.
• Advise. Create efficiency improvements and documentation of procedures. Learn and implement several technology platforms.
• Strengthen. Work closely with the Senior Operations Manager to fulfill daily business operational needs. Serve as the liaison with the School Operations Team and manage inquiries for all Digital Fulfillment and IT-related concerns. Have daily oversight within the Admin Dashboard and provide status updates to the Senior Manager, Operations – Digital Fulfillment. Collaborate with the Field and Equipment Team to resolve data issues.
• Service. Act as the primary point of contact for escalated Customer Care inquiries. Provide excellent customer service to schools, sales representatives, internal partners, and vendors primarily through phone calls and email communications.
• Support. Develop and prepare custom reports throughout the season based on business needs and requests. Manage and maintain IT production requests when received. Assist in the gathering and documentation of IT requirements from the business.
• Aid. Assist the Operations Leadership Team with any operational and support activities as needed. Assist with projects in our warehouse related to our photography equipment through effective preparation, quality assurance, storage, and shipping.

Benefits

• We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits, including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
• We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
• We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company-paid holidays. For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company-paid holidays, and family paid leave.
• We care about your development. We support tuition reimbursement after 6 months of service.
• We believe in pay transparency. The salary range is $45,000 to $47,000 with annual bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees