Digital Product and Delivery Lead

NTW Solutions•Newcastle or Sunderland or Carlisle, NE

1d•Hybrid

About The Position

We are really glad you are thinking of working with us. We provide important services to the NHS and other partners. We have a range of roles and working here is varied and interesting and you can make a positive difference to people’s lives. Our people are at the absolute heart of what we do and our services are based on having great people work for us. We know from our staff survey that people like working here and people love the friendly and supportive teams we have. We care about our staff and provide great benefits and have a range of health and wellbeing support available. We strive to be a great and inclusive place to work and having an inclusive workforce is something we are passionate about. Job overview The Digital Customer Operations team is expanding! This is an exciting opportunity to join our team and be involved in a wide range of Digital projects. We are looking for motivated and dynamic individuals to be part of new and exciting projects and product support which will support the Trust’s digital journey. This is a hybrid working post. The successful applicant must be able to travel to sites based across NTW Solutions on a regular basis. Advert You will work in a supportive role to the Digital Product and Delivery team. You will lead the implementation, configuration, testing and training for clinical and corporate systems and digital solutions. You will also take an active role in the ongoing support and development of digital solutions, ensuring our customers have an excellent experience of digital. Covering an area from the Borders of Scotland to the North of Durham, and across North Cumbria, we are actively working with Trust services to improve digital provision. Please note, previous applicants for this post need not apply. Working for our organisation NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time. We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here. We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces. We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond. Detailed job description and main responsibilities Please refer to the Job Description itself for a wider overview of the role. Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms). If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC. Anyone currently paying into the NHS Pension scheme will be able to retain this. All jobs will be appointed on the NTW Solutions Limited terms and conditions and not NHS Agenda for Change terms and conditions. New starters who are not in the NHS Pension already will be enrolled into a NEST pension. Recruitment into NTW Solutions Limited will follow the principals of NHS Employer Check Standards and any relevant employment legislation. Various posts are subject to DBS clearance prior to commencement. To comply with Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates. Please note if you are external to the CNTW Group you will be subject to a six month probationary period. If you are successful at the shortlisting stage interview details will be sent to you via the email address that you used in your application. This advert for a vacancy with NTW Solutions appears under the authority of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

Responsibilities

Lead the implementation, configuration, testing and training for clinical and corporate systems and digital solutions.
Take an active role in the ongoing support and development of digital solutions.
Ensuring our customers have an excellent experience of digital.