Digital Product Training Specialist

Eaton Corporation • Tampa, FL

23d

About The Position

The Digital Product Training Specialist designs, develops, markets, delivers and manages learning solutions including instructor-led and virtual instructor-led sessions using a systematic approach of analysis, design, development, implementation, and evaluation for technical and commercial content related to the digital software suite. Work closely with the Digital Office Offer Management Team (Segment Leaders, Offer Managers, Product Owners), Global Learning and Development Program Manager and IT Learning Management to identify strategic initiatives that will enhance the learning program. Align with global digital learning strategy while modifying approach as needed in the region and / or country based on different go-to-market approaches. Provide consultative services to the Design and Development team in identifying and implementing alternative and e-Learning materials that complement the curriculum of instructor-led, virtual instructor-led, and web courses. Responsible for in-person and virtual class administration and preparation, including but not limited to developing a training plan, scheduling, set-up, enrollment, travel, demo equipment, activity materials, courseware, assessments, evaluation, and follow-up. Create, maintain, and update training materials including instructor-led, virtual instructor led, train-the-trainer PowerPoint presentations, training exercises and other segment focused learning materials. Provide regular feedback to key stakeholders, achieve program metric goals, track program data, compile reports and actively seek cost saving and productivity improvement opportunities. Offer interactive courses that meet learning objectives to sell and support Distributed IT, DCIM and EPMS solutions in the digital software market segment. Ability to thrive in a team environment which includes sharing best practices with other training specialist, etc.

Requirements

• Bachelor's Degree from an accredited institution
• Minimum five years (5) of technical software training experience
• Minimum three years (3) experience in facilitation, instructional design, and adult learning principles
• Technical knowledge and project experience with intelligent and / or software products and an ability to quickly learn new products applicable to the Data Center and Industrial market segments to lead and facilitate the training program of Tier 1, 2, 3 and 4 instructor-led, web, virtual and alternative learning opportunities for technical and commercial groups.
• Has knowledge of channel partners, specifiers, and customers, as well as a familiarity with the basic form, fit, and function of related products within the market segment.
• Familiar with, or ability to rapidly learn product technical aspects and an ability to transfer those skills to North American Sales, sales representatives, and key channel partners.
• Minimum of three years in software sales or in intelligent product management.
• Proven ability to prioritize and handle multiple projects simultaneously.
• Must demonstrate a strong collaborative working style, working at multiple levels of an organization.
• Ability to think and act strategically to address organizational training and development needs.
• Exceptional customer service orientation.
• Knowledge and experience with adult learning practices.
• Ability and willingness to travel up to 25%

Responsibilities

• Designs, develops, markets, delivers and manages learning solutions including instructor-led and virtual instructor-led sessions using a systematic approach of analysis, design, development, implementation, and evaluation for technical and commercial content related to the digital software suite.
• Work closely with the Digital Office Offer Management Team (Segment Leaders, Offer Managers, Product Owners), Global Learning and Development Program Manager and IT Learning Management to identify strategic initiatives that will enhance the learning program.
• Align with global digital learning strategy while modifying approach as needed in the region and / or country based on different go-to-market approaches.
• Provide consultative services to the Design and Development team in identifying and implementing alternative and e-Learning materials that complement the curriculum of instructor-led, virtual instructor-led, and web courses.
• Responsible for in-person and virtual class administration and preparation, including but not limited to developing a training plan, scheduling, set-up, enrollment, travel, demo equipment, activity materials, courseware, assessments, evaluation, and follow-up.
• Create, maintain, and update training materials including instructor-led, virtual instructor led, train-the-trainer PowerPoint presentations, training exercises and other segment focused learning materials.
• Provide regular feedback to key stakeholders, achieve program metric goals, track program data, compile reports and actively seek cost saving and productivity improvement opportunities.
• Offer interactive courses that meet learning objectives to sell and support Distributed IT, DCIM and EPMS solutions in the digital software market segment.
• Ability to thrive in a team environment which includes sharing best practices with other training specialist, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees