Product Training Specialist

Grizzly Industrial Inc • Bellingham, WA

9d • Onsite

About The Position

We have an immediate opening for a Product Training Specialist in our Bellingham, WA facility.

Requirements

• A high school diploma or equivalent is required.
• A minimum of two years’ hands-on woodworking and/or metalworking machine troubleshooting experience in a Customer Service or Production environment.
• Strong mechanical aptitude and familiarity with common mechanical components (gears, bearings, belts, alignment, etc.).
• Ability to read and interpret manuals, schematics, and blueprints.
• Strong written and verbal communication skills; able to present to groups and create clear documentation.
• Computer literacy including Microsoft Office and Teams; comfortable using basic media tools for training materials.
• Ability to prioritize tasks and follow through diligently.
• Be detail-oriented and organized to ensure accurate documentation and reporting.
• Strong customer service skills

Nice To Haves

• Associate (AA) degree or certification in a mechanical, electrical, industrial, or related technical field is preferred.
• Prior experience developing and delivering training (internal enablement, technical education, or field training) is strongly preferred.

Responsibilities

• Establish rapport and respond appropriately to internal and customer training requests
• Develop and deliver internal training programs for new woodworking and metalworking machinery for Technical Service, Customer Service, and Technical Documentation teams.
• Create and maintain training materials including presentations, step-by-step guides, reference sheets, videos, and onboarding packets.
• Coordinate cross-department training schedules and track completion for product onboarding readiness.
• Translate technical concepts into clear, role-specific instruction tailored to different internal audiences.
• Operate and evaluate machines hands-on to validate training content, setup procedures, safety requirements, and troubleshooting steps.
• Provide high-level assistance with escalated machine questions and support internal teams during early-life product launches.
• Collaborate with Product Managers, Engineers, and factories regarding product issues, improvements, and training needs.
• Review manuals, schematics, and blueprints to ensure training materials and internal guidance are accurate.
• Support the Technical Documentation team by providing technical input, content reviews, or draft procedures when needed.
• Adhere to safety protocols and guidelines while performing hands-on machine work and demonstrations.
• Utilize Teams and other collaboration tools to communicate updates, questions, and resolutions efficiently.
• Occasional travel to customer sites or company locations for training, demonstrations, or support may be required for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees