Digital Workplace Lead

Umbra • Reston, VA

22h • Onsite

About The Position

The Digital Workplace Lead is a senior, hands-on technical leader responsible for the design, operation, and continuous improvement of Umbra’s employee technology experience, the platforms, services, and workflows through which employees consume and interact with IT from day one to exit. This role is intentionally tilted toward technical leadership over people management. While the Director of Information Technology remains the formal people manager and accountable owner, the Digital Workplace Lead is responsible for execution, acting as the technical authority and top escalation point for the Digital Workplace domain. Operating at the intersection of engineering, operations, and enablement, this role leads the maturation of endpoint management, service delivery, and automation—evolving the Digital Workplace from reactive support to a platform-driven, experience-focused capability. Our aim is to hire this position to work in either our Arlington, VA office or Reston, VA office (coming soon).

Requirements

• 8+ years of progressive IT experience with emphasis on digital workplace, endpoint engineering, and service delivery.
• Proven experience as a hands-on technical lead in IT infrastructure or operations environments.
• Deep experience with:
• Windows and macOS environments
• Mobile Device Management (MDM)
• IT Asset Management (hardware and software)
• IT service desk operations and operational maturity
• Demonstrated success maturing high-volume service desks and operationalizing SLAs.
• Strong working knowledge of ITIL principles applied in modern, engineering-led environments.
• Ability to translate strategy into operational standards and executable solutions.

Nice To Haves

• 12+ years of progressive IT experience with emphasis on digital workplace, endpoint engineering, and service delivery.
• Experience with Identity & Access Management (IAM); Okta experience is a strong plus.
• Experience improving employee onboarding and offboarding at scale.
• Familiarity with DEX platforms and service observability tooling.
• Exposure to regulated or security-conscious environments (SOC 2, NIST, ISO 27001, CMMC, FedRAMP).
• Exposure to Self-hosted / on-prem Engineering Platforms.
• Familiarity with GenAI-enabled IT workflows or automation.

Responsibilities

• Employee Lifecycle Experience Ownership (Joiner / Mover / Leaver)
• Digital Workplace Platform Ownership
• Technical Leadership & Hands-On Execution
• Service Desk & Operational Maturity
• Automation, Integration & Continuous Improvement
• Cross-Team Collaboration & Governance
• Team Enablement & Mentorship

Benefits

• Flexible Time Off, Sick, Family & Medical Leave
• Medical, Dental, Vision, Life, LTD, STD (employer funded)
• Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
• 401k with 3% non-elective company contribution
• Stock Options
• Free Parking
• Free lunch in office daily

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed