Direct Support Site Coordinator - Hybrid Remote Schedule

CNYHHN Inc•City of Utica, NY

2d•Hybrid

About The Position

A Direct Support Site Coordinator (DSSC) plays a direct and 'extended support' role responsible for supporting individuals that have been assessed and deemed appropriate by the Community Support Site Coordinator. The DSSC may work with an individual for up to 90 days addressing any identified barriers that hinder an individual from getting connected to long-term service providers. Referrals made by the DSSC include but are not limited to, prevention referrals, insurance navigation referrals, mental health referrals, primary care (also dental and vision) referrals, care management referrals, and substance use referrals. The DSSC might also assist individuals navigating their court-ordered services by attending initial court appearances (in person or via zoom) for court-ordered services only. The main role of the DSSC is to monitor open cases and update the referent throughout the entire duration they are involved with the Family Advocate Connections Team program. The Direct Site Coordinator works closely with personnel employed with the Unified Court System, Oneida Count Office of Family and Community Services, Oneida County Probation, New York State Parole Division, community-based organizations, and any other applicable entities that are part of the individual’s treatment team to ensure all program objectives are met.

Requirements

Minimal of a Bachelors of Arts or Science Degree in psychology, sociology, human services or related field with One (1) to three (3) years’ experience where primary function was the provision of direct services to families in a community service mental health, medical, substance abuse treatment center or criminal justice setting.
Basic Computer Skills (Windows, Outlook, Word, Excel)
Travel is required. Must have a valid NYS Driver’s License.
Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.
Applies and actively shares knowledge, expertise and best practices with team
Behavior supports the mission, core values and objectives of the organization.
Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.
Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
Accumulates all relevant information prior to making job-related decisions.
Presents well-considered alternatives when making recommendations.
Makes decisions in a timely manner.
Represents the organization and its network of providers by displaying a respectful and caring manner with clients and their families.
Addresses all client concerns in a timely and efficient manner and reports any complaints to their immediate supervisor for resolution.
Complies with quality assurance, OSHA, HIPAA, Department of Health, infection control, safety and other policies set forth.
The employee must have full sight and hearing with fluency in the English language.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand, walk and sit.
Must be able to sit for long periods of time.
Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
Must have the ability to lift up to 25 lbs.

Responsibilities

Receive and review FACT eligible member assignments.
Maintain contact with the individual and/or family throughout their enrollment.
Responsible to maintain documentation applicable to the role and responsibilities of the site coordinator (i.e. consent forms, progress notes for identified members for on-site activities, etc.)
Responsible to maintain a Site Coordinator tracker to update and submit to your assigned supervisor weekly; tracking the process of on-site screenings completed by FACT screener, referrals, status of referrals, follow up with treatment recommendations from the providers.
Facilitate a discharge of individuals; once they are connected to the identified community-based resources and the court, proceeding has been finalized.
Update tracker with information and any changes in cases.
If applicable submit court reports in a timely, comprehensive fact-based manner.