Director, Academic Intervention

Joliet Junior College•Romeoville, IL

About The Position

Provide leadership, supervision, and strategic direction to Tutoring and Learning Center (TLC), Academic Intervention department, and academic standards of progress (ASP) initiatives in an effort to serve the immediate, ongoing, and long-term needs of JJC students. This includes providing services to JJC students seeking tutoring services, as well as those faculty, staff, and students participating in the academic intervention process. Provide administrative leadership and support to the Dean of Academic Intervention, Support, and Student Development Grants (Dean) and the Academic Intervention and Support Leadership Team (AISLT). Methodically plan and implement academic intervention student support strategies for a diverse student population in collaboration with Student Success and Enrollment Management. Work collaboratively with faculty, staff, and designated departments to address the academic support and intervention needs of JJC students, which include on-campus, hybrid, and remote learners. Develop, document, strategically implement, and continuously evaluate tutoring and academic intervention procedures, practices, services, and programs that recognize the complex and growing needs of students. Program initiatives and practices support the effective enrollment, active persistence, and overall retention of students. Leadership and direction of the assigned departments are consistent with the mission of the college, and work toward achieving the strategic outcomes identified by the division of student development. This includes gathering, assessing, and reporting on data that indicates student engagement, learning, and success outcomes with a strong emphasis of continuous program quality/improvement.

Requirements

Master's Degree in Education, Counseling, Psychology, Leadership, or related field.
Strong administrative, organizational development, budget management, and supervisory experiences.
Expert experience in Outlook, Word, Excel, PowerPoint, as well as video conferencing software (i.e., TEAMS, Zoom, etc.), and website page update and creation.
Strong technical data analysis and reporting skills. Familiarity with college Student Information and Reporting systems such as Ellucian.
Effective verbal, written, and interpersonal communication skills; strong ability to work cooperatively with diverse populations.
Experience leading academic intervention, retention, persistence, and completion strategies, and communication support in a college setting.
Experience with state and federal laws pertaining to ADA, FERPA, communication, and data-sharing standards.
Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

Nice To Haves

Earned Doctorate Degree.
Experience with college scheduling software and academic intervention systems (i.e., EAB Navigate) and familiarity with higher education Learning Management System (i.e., Canvas).
Successful experience in developmental education, working with tutoring centers and learning laboratories.
Experience working with large and at-risk student populations within a diverse educational setting.
English and Spanish verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Professionally represent Joliet Junior College and uphold the College’s core values.
Provide leadership, supervision, and strategic direction to the TLC and the Academic Intervention department. This will include hiring, supervising, training, and evaluating direct reports who may include professional, support, student, grant and/ or contractual staff. Provide professional development opportunities for all direct reports within a succession planning design. Support any quality standards, accreditations, and certifications supported through Academic Intervention areas. Support related Disability Services initiatives.
Oversee and execute administrative duties including but not limited to budget oversight and management (institutional, revenue, and/ or grant), annual contractual obligations and funding sources, technology acquisition and implementation, operational efficiencies, and professional development for all Academic Intervention areas. Respond to immediate fiscal needs; develop long-term goals; identify/ recommend staffing and departmental resource needs based on student usage data, hiring trends, and industry standards; and identify/ recommend cost-saving measures.
Oversee all tutoring, academic intervention, and ASP software integrations and maintenance as related to the college’s Student Information System (SIS). Work with both internal and external groups to implement SIS enhancements/ optimizations. Serve as technology administrator by monitoring usage, payments, contracts, and monthly revenue reconciliation; acquiring accompanying software/ hardware; and training staff for the following: academic intervention software (currently EAB Navigate, Ellucian), online interactive tutoring software (currently Microsoft TEAMS), and training software (currently Tutor Lingo).
Oversee and support the academic intervention, tutoring, and ASP needs of JJC students. Provide data-informed recommendations and guidance to ensure all programs align with the college’s strategic plan; strategic enrollment management plan, and equity plan; College policies and procedures; national/local associations, standards (i.e., Council for the Advancement of Standards in Higher Education, etc.), and certifications (i.e., College Reading and Learning Association: International Tutor Training Program Certification – CRLA ITTPC); local, state, and federal compliance-related laws (i.e., Illinois Community College Board System Rules Manual); and best practices for student support areas. Work collaboratively with academic departments and student development support programs. Convene regular meetings, share assessment reports, and respond to affirmed needs that result in student immediate and long-term success. Provide consistent and transparent training, support, and communication around related processes to JJC current, prospective, and dually-enrolled students, staff, faculty, and community members to remain compliant with federal and state legislations. Cascade information up and down the institutional hierarchy to ensure student and departmental advocacy, and to keep direct reports well informed.
Serve on the Academic Standards of Progress Task Force, College Readiness Committee, Data Governance, EAB Navigate Leadership and Owners meetings, Online Instruction Steering Committee, Strategic Enrollment Management Committee, Strategic Planning Committee, and other groups as appropriate to inform, recommend, and support overall student enrollment, retention, persistence, and graduation, as well as support initiatives, resources, and strategic plans. Build partnerships throughout the institution with, including but not limited to, Academic Affairs, Communication Center, Disability Services, Information Technology, Library, and Testing Services.
Develop, lead, and evaluate JJC TLC strategies including but not limited to (1) reviewing, updating, and communicating related policies, procedures, and practices around in-person, virtual, and group tutoring opportunities; (2) leading related advisory circles to gather stakeholder feedback at all tutoring locations with the goal of ensuring appropriate services are offered to meet student tutoring demand and align with courses offered; (3) evaluating services in terms of cost and student success rates; (4) monitoring and implementing departmental professional development, training, and practices to ensure the highest levels of customer service, quality assurance, and tutoring integrity; (5) maximizing resources to meet tutor need, increase number of tutoring sessions administered, and increase variety of tutoring services offered; (6) coordinating regular meetings with Student Development and Academic Affairs stakeholders to share updates, build relationships, and ensure consistent two-way communication; and (7) reporting on related TLC qualitative and quantitative data.
Develop, lead, and evaluate Academic Intervention strategies including but not limited to (1) reviewing, updating, and communicating related policies, procedures, and best practices around academic intervention opportunities; (2) leading related advisory circles to gather stakeholder feedback regarding academic intervention institutional model and EAB Navigate with the goal of ensuring appropriate trainings and updates are offered to meet stakeholder demand (i.e., EAB Program Owners Meeting, etc.); (3) maximizing optimization of Navigate across JJC’s network of support to increase retention, persistence, and graduation rates; (4) establishing onboarding and ongoing Navigate training for a variety of positions at JJC; (5) monitoring and implementing departmental professional development, training, and practices to ensure the highest levels of customer service and quality assurance; and (6) reporting on academic intervention qualitative and quantitative data.
Coordinate and facilitate ASP for the College (students placed on caution, probation, suspension, and dismissal); update procedures and ensure alignment within the current SIS for accurate reporting and documentation, communicating with students regarding their status; meet and collaborate with identified staff critical to official record maintenance; coordinate the faculty committee identified to serve on the ASP Appeals Committee.
Provide direct support to, and in his/ her absence represent, the Dean and AISLT to implement best practice efforts that increase student success by providing leadership and guidance to all program areas that deliver support and services to students.
Effectively market academic intervention and TLC resources to future and current JJC students, faculty, and staff; maintain departmental websites to clarify public information about JJC accommodations, procedures, and services.
Analyze departmental services and disseminate usage and outcome data gathered by the academic intervention and TLC departments; prepare regular reports (monthly and annually) related to programs, services, accomplishments, and concerns. Provide administrative leadership to Academic Intervention departments regarding data collection and report preparation. Ensure stakeholders are aware of academic intervention impact.
Collaborate with all Student Development and Academic Affairs Deans and campus wide partners. Organize and participate in regular meetings in support of achieving departmental, divisional, and college-wide goals and objectives. Develop and maintain critical partnerships with key TLC and Academic Intervention partners, specifically TLC Faculty Coordinators and Navigate Faculty Champions. Work in partnership with direct reports and Dean to develop departmental goals that align with annual divisional goals.
Perform related duties as assigned.