Director, BSS & OSS Platforms

WOW! Internet, Cable & Phone•Denver, CO

About The Position

The Director, OSS/BSS Platforms is responsible for the strategy, roadmap, and operational leadership of key operational and business support systems. This role provides platform ownership for a portfolio of critical applications supporting sales, customer care, billing, and field operations. The Director partners closely with business leaders and technical teams to ensure platforms are scalable, integrated, and aligned with business priorities. Essential Duties and Responsibilities Include but are not limited to the following: Platform Strategy & Roadmap Provide strategic and operational ownership for key OSS and BSS platforms such as billing systems, agent desktop and customer service tools, product catalog and offer management systems, customer communications platforms, field technician and workforce tools, scheduling and dispatch systems. Responsible for platform lifecycle management, vendor oversight, and ensuring reliable operations. Define and maintain platform roadmaps aligned with business and technology strategy. Identify opportunities to modernize, consolidate, or simplify systems across the OSS/BSS landscape. Evaluate new technologies and vendor solutions that improve customer experience and operational efficiency. Billing Platform Leadership Lead the strategy, operations, and ongoing enhancement of the company’s billing platforms including configuration, setup, and operational support. Ensure accuracy, reliability, and scalability of billing processes including rating, invoicing, adjustments, and revenue operations. Partner with Finance, Product, and Customer Care to support new offerings, pricing models, and regulatory requirements. ·Governance Establish governance for platform changes, upgrades, and operational support. Ensure high availability and performance of critical customer and operational systems. ·Cross-Functional Collaboration Partner with leaders across Sales, Customer Care, Field Operations, Finance, and Product to translate business needs into platform capabilities. Work closely with the enterprise architecture team to ensure alignment with enterprise standards and integration patterns. Coordinate with software development teams to deliver platform enhancements and initiatives. ·People Leadership & Governance Establish clear roles, career paths, and performance expectations across teams. Mentor and coach team members to strengthen technical leadership and business impact. Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Required Education and Experience 10+ years of experience supporting enterprise applications with 5+ years of leadership experience managing platform/application teams Strong experience with telecom billing systems, ideally including Netcracker ICOMS Experience managing complex BSS/OSS platforms that support customer management, billing, and service operations Proven ability to partner with business leaders and technology teams to deliver solutions Experience leading platform modernization and consolidation initiatives Exceptional communication skills, with the ability to engage with stakeholders and translate business needs into technical requirements Skills and Abilities to be Successful in this Role Strategic but pragmatic; focused on business outcomes Comfortable influencing across teams and functions Strong people leader with a coaching mindset Able to operate effectively in ambiguity and drive clarity Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. regularly required to talk and hear required to use hands to type, handle objects and paperwork required to use close vision and be able to focus some travel may be required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran To set up Job Alerts please create an account or sign into an existing account by clicking on sign-in at the top right of this page. WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail reasonableaccommodation@wowinc.com

Requirements

10+ years of experience supporting enterprise applications with 5+ years of leadership experience managing platform/application teams
Strong experience with telecom billing systems, ideally including Netcracker ICOMS
Experience managing complex BSS/OSS platforms that support customer management, billing, and service operations
Proven ability to partner with business leaders and technology teams to deliver solutions
Experience leading platform modernization and consolidation initiatives
Exceptional communication skills, with the ability to engage with stakeholders and translate business needs into technical requirements

Responsibilities

Provide strategic and operational ownership for key OSS and BSS platforms such as billing systems, agent desktop and customer service tools, product catalog and offer management systems, customer communications platforms, field technician and workforce tools, scheduling and dispatch systems.
Responsible for platform lifecycle management, vendor oversight, and ensuring reliable operations.
Define and maintain platform roadmaps aligned with business and technology strategy.
Identify opportunities to modernize, consolidate, or simplify systems across the OSS/BSS landscape.
Evaluate new technologies and vendor solutions that improve customer experience and operational efficiency.
Lead the strategy, operations, and ongoing enhancement of the company’s billing platforms including configuration, setup, and operational support.
Ensure accuracy, reliability, and scalability of billing processes including rating, invoicing, adjustments, and revenue operations.
Partner with Finance, Product, and Customer Care to support new offerings, pricing models, and regulatory requirements.
Establish governance for platform changes, upgrades, and operational support.
Ensure high availability and performance of critical customer and operational systems.
Partner with leaders across Sales, Customer Care, Field Operations, Finance, and Product to translate business needs into platform capabilities.
Work closely with the enterprise architecture team to ensure alignment with enterprise standards and integration patterns.
Coordinate with software development teams to deliver platform enhancements and initiatives.
Establish clear roles, career paths, and performance expectations across teams.
Mentor and coach team members to strengthen technical leadership and business impact.
Other duties as assigned