Engineer, OSS

Ezee FiberHouston, TX
15h

About The Position

We are seeking a motivated and talented OSS Engineer to join our team. This entry-level role requires a solid foundation in Windows and Linux server installation, configuration, and administration. The ideal candidate will work effectively in a fast-paced, team-oriented environment and demonstrate strong technical aptitude through relevant experience, projects, and assessments.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field; or an Associate degree with equivalent industry experience; or an equivalent combination of education, relevant certifications, and hands-on technical experience.
  • Minimum of 5 years of experience administering and supporting Windows and Linux server environments in an enterprise or telecom environment.
  • Strong understanding of OSS platforms, network monitoring systems, and service assurance tools (e.g., SolarWinds, Observium, Zabbix, etc.).
  • Advanced scripting and automation experience using PowerShell, Bash, Python, or Perl.
  • Hands-on experience with backend database systems (PostgreSQL, MS SQL) and basic SQL query skills.
  • Strong knowledge of Active Directory, Group Policy, system security hardening, and server lifecycle management.
  • Experience with Dell and HP enterprise server hardware, including firmware and system management tools.
  • Working knowledge of virtualization technologies (VMware, Hyper-V) and virtual infrastructure administration.
  • Ability to perform root-cause analysis (RCA) and troubleshoot complex cross-platform system issues.
  • Strong understanding of system architecture, integrations, APIs, and data flows within OSS ecosystems.
  • Excellent communication, documentation, and cross-team collaboration skills.
  • Ability to operate independently with minimal direction and lead initiatives in a fast-paced environment.

Nice To Haves

  • Telecommunications, fiber, or network operations experience strongly preferred.
  • CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) (preferred)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate (preferred)
  • CompTIA Network+ or Cisco CCNA (preferred)
  • VMware Certified Technical Associate (VCTA) (preferred)
  • SolarWinds Certified Professional (SCP) (preferred)

Responsibilities

  • Lead the deployment, administration, and optimization of OSS platforms, including monitoring, provisioning, incident management, and service assurance systems.
  • Architect, design, and implement system enhancements, integrations, and automation workflows that support operational excellence.
  • Manage and maintain enterprise-grade Windows and Linux server environments, including configuration, tuning, patching, and security hardening.
  • Oversee system monitoring, proactively identify issues, and lead root-cause analysis (RCA) for complex problems across OSS and network systems.
  • Develop automation scripts (PowerShell, Bash, Python/Perl) to improve reliability, reduce manual tasks, and streamline system workflows.
  • Manage lifecycle updates, system upgrades, hardware provisioning, and software deployments for OSS infrastructure.
  • Ensure high availability and resiliency through redundancy planning, load balancing, and failover strategies.
  • Collaborate with Network Engineering, NOC, Field Operations, and leadership to support cross-functional operational initiatives.
  • Maintain comprehensive documentation, including system architecture diagrams, SOPs, runbooks, and disaster recovery procedures.
  • Serve as an escalation point for high-level OSS, monitoring, and server/system issues.
  • Support compliance, cybersecurity requirements, and audit-related activities across OSS platforms.
  • Drive continuous improvement initiatives focused on monitoring capabilities, automation, system reliability, and operational visibility.

Benefits

  • Competitive compensation package
  • Health, Dental and Vision insurance
  • 401k match
  • Paid time off and other generous benefit programs
  • Tuition reimbursement
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