Engineer, OSS

Ezee Fiber•Houston, TX

15h

About The Position

We are seeking a motivated and talented OSS Engineer to join our team. This entry-level role requires a solid foundation in Windows and Linux server installation, configuration, and administration. The ideal candidate will work effectively in a fast-paced, team-oriented environment and demonstrate strong technical aptitude through relevant experience, projects, and assessments.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field; or an Associate degree with equivalent industry experience; or an equivalent combination of education, relevant certifications, and hands-on technical experience.
Minimum of 5 years of experience administering and supporting Windows and Linux server environments in an enterprise or telecom environment.
Strong understanding of OSS platforms, network monitoring systems, and service assurance tools (e.g., SolarWinds, Observium, Zabbix, etc.).
Advanced scripting and automation experience using PowerShell, Bash, Python, or Perl.
Hands-on experience with backend database systems (PostgreSQL, MS SQL) and basic SQL query skills.
Strong knowledge of Active Directory, Group Policy, system security hardening, and server lifecycle management.
Experience with Dell and HP enterprise server hardware, including firmware and system management tools.
Working knowledge of virtualization technologies (VMware, Hyper-V) and virtual infrastructure administration.
Ability to perform root-cause analysis (RCA) and troubleshoot complex cross-platform system issues.
Strong understanding of system architecture, integrations, APIs, and data flows within OSS ecosystems.
Excellent communication, documentation, and cross-team collaboration skills.
Ability to operate independently with minimal direction and lead initiatives in a fast-paced environment.

Nice To Haves

Telecommunications, fiber, or network operations experience strongly preferred.
CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) (preferred)
Microsoft Certified: Windows Server Hybrid Administrator Associate (preferred)
CompTIA Network+ or Cisco CCNA (preferred)
VMware Certified Technical Associate (VCTA) (preferred)
SolarWinds Certified Professional (SCP) (preferred)

Responsibilities

Lead the deployment, administration, and optimization of OSS platforms, including monitoring, provisioning, incident management, and service assurance systems.
Architect, design, and implement system enhancements, integrations, and automation workflows that support operational excellence.
Manage and maintain enterprise-grade Windows and Linux server environments, including configuration, tuning, patching, and security hardening.
Oversee system monitoring, proactively identify issues, and lead root-cause analysis (RCA) for complex problems across OSS and network systems.
Develop automation scripts (PowerShell, Bash, Python/Perl) to improve reliability, reduce manual tasks, and streamline system workflows.
Manage lifecycle updates, system upgrades, hardware provisioning, and software deployments for OSS infrastructure.
Ensure high availability and resiliency through redundancy planning, load balancing, and failover strategies.
Collaborate with Network Engineering, NOC, Field Operations, and leadership to support cross-functional operational initiatives.
Maintain comprehensive documentation, including system architecture diagrams, SOPs, runbooks, and disaster recovery procedures.
Serve as an escalation point for high-level OSS, monitoring, and server/system issues.
Support compliance, cybersecurity requirements, and audit-related activities across OSS platforms.
Drive continuous improvement initiatives focused on monitoring capabilities, automation, system reliability, and operational visibility.