Director, Business Program Management, Digital Channel

Iron Mountain

23h

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. The Director of Business Program Management - Digital Channel for the DBU Partner Team is responsible for the creation and execution of global channel partner programs and initiatives to drive business for the Insight DXP portfolio. This key role involves working with internal and external teams to ensure alignment and outcomes, driving growth while managing and influencing positive business outcomes for our Customers, Iron Mountain, and our partners.

Requirements

10+ years in combined software industry channel development, management and marketing experience.
Demonstrated experience in developing long-term global strategies and influencing cross-functional teams to meet high-level business objectives
Strong communication, stakeholder management, and interpersonal skills including ability to present to executive/CXO roles internally and externally.
Growth mindset and consultative approach to partnering with internal and external teams.
Analytical mindset with the ability to interpret data and market trends and make decisions grounded in data.
Ability to work collaboratively in a team environment.
Bachelor’s degree in Business Administration, Marketing, or a related field - preferred.

Responsibilities

Channel Program Ownership: Create plans for both short- and long-term global Insight DXP partner channel programs to drive Partner-led sales, including internal and external processes and operations.
Channel Partner Lifecycle Management: Develop and maintain an Ideal Partner Profile (IPP) aligned to IRM Digital GTM, including a "Recruit, Onboard, Grow, Retain" framework to ensure long-term partner health and loyalty.
Channel Enablement: Coordinate programs for both sales and technical enablement with Sales as well as Technical and Support offerings.
Channel Partner Incentives: Continuously refine partner incentives and MDF (Marketing Development Funds) based on ROI analysis and market performance.
Channel Partner Tooling: Select and manage needed Partner tooling including integration to CRM, and Partner deal registration/management.
Partner Pipeline Management: Drive global and regional pipeline reviews to identify friction points in the co-sell process and adjust global programs accordingly.
Cross-Functional Collaboration: Work closely with internal teams such as Product Management, Marketing, Legal, Compliance, Finance and Sales to ensure alignment and effective communication regarding partner-related programs and activities.
Market Analysis: Conduct research to identify potential partners and assess market trends to inform partnership strategies.
Performance Tracking: Monitor and report on the performance of partnership programs, providing insights and recommendations for improvement.
Impact Communications: Build and communicate Iron Mountain + Partner outcomes and benefits to key stakeholders within Iron Mountain via regular Partner communications, win stories, etc.