Director, Catastrophe Claims

Assurant

1d

About The Position

Build, transform, and lead. Assurant is seeking an accomplished, forward‑thinking Director of Catastrophe Claims (CAT) to lead our catastrophe claims organization through high‑severity events with precision, empathy, and operational excellence. This is a high‑visibility leadership role for a seasoned claims executive who thrives in fast‑paced, high‑volume environments and knows how to mobilize large teams during crisis events. If you’re claims leader with deep catastrophe experience—and you know how to balance speed, quality, loss cost, and the customer experience when it matters most—this is the career opportunity you’ve been preparing for. What You’ll Lead & Deliver As Director of P&C Claims (CAT), you will shape and execute strategy across a complex, multi‑site CAT operation while managing performance, compliance, customer experience, and operational discipline. Core Leadership Responsibilities Operational Excellence: Drive performance across cycle time, quality, customer experience, capacity planning, and expense control. CAT Response Leadership: Lead large, geographically dispersed CAT teams through surge events—balancing agility, scale, and consistency. People Leadership: Coach, develop, and elevate leaders at all levels; build a high‑performance culture centered on accountability and empathy. Customer & Client Experience: Ensure policyholders receive transparent, empathetic, timely support during their most difficult moments. Risk & Compliance: Oversee regulatory adherence, complex claim decisions, and escalation protocols. Continuous Improvement: Advance processes, systems, and claims operating models that enhance scale and performance. Strategic Partnership: Collaborate with Product, Finance, Legal, Catastrophe, Technology, and client‑facing teams to align execution with enterprise strategy.

Requirements

• 5+ years of P&C claims experience with proven leadership of multi‑team or large‑scale claims operations.
• Deep catastrophe leadership experience, including high‑severity, high‑volume event management and surge staffing models.
• Strong operational ownership across quality, performance, customer experience, expense control, and loss‑cost management.
• Expertise in regulatory compliance, coverage evaluation, claims investigation standards, and vendor/IA oversight.
• Exceptional communication, executive presence, data‑driven decision‑making, and influence across matrixed organizations.
• High emotional intelligence, resilience, and command presence with strong decision‑making in urgent or ambiguous situations.

Responsibilities

• Operational Excellence: Drive performance across cycle time, quality, customer experience, capacity planning, and expense control.
• CAT Response Leadership: Lead large, geographically dispersed CAT teams through surge events—balancing agility, scale, and consistency.
• People Leadership: Coach, develop, and elevate leaders at all levels; build a high‑performance culture centered on accountability and empathy.
• Customer & Client Experience: Ensure policyholders receive transparent, empathetic, timely support during their most difficult moments.
• Risk & Compliance: Oversee regulatory adherence, complex claim decisions, and escalation protocols.
• Continuous Improvement: Advance processes, systems, and claims operating models that enhance scale and performance.
• Strategic Partnership: Collaborate with Product, Finance, Legal, Catastrophe, Technology, and client‑facing teams to align execution with enterprise strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed