Director, Clinical Operations

Hinge Health • San Francisco, CA

5d

About The Position

Join the team transforming how we deliver musculoskeletal care by leading the engine that powers our clinical operations. We are looking for a dynamic leader to join our Clinical Operations leadership team, reporting to the Vice President. In this role, you will be a key leader in strengthening our care team as we continue innovating on the delivery of care enabled by advanced technology. You will lead efficiency-driving initiatives, including the adoption of technology and ongoing performance improvements across our health coaches, physical therapists, and other care team members. As a Director, you will ensure consistency across all care team processes to drive member safety, engagement, service excellence, and clinical rigor.

Requirements

• 10+ years of experience driving large-scale service operations (ideally in healthcare), improving patient satisfaction/clinical outcomes, and meeting financial targets
• 7+ years of management experience
• Proven ability to lead and execute in a fast-moving, ambiguous environment.

Nice To Haves

• Experience in digital health and/or leading clinicians in a remote, distributed environment.
• Experience leading operations that require a high degree of change management and complexity.
• Experience working in a start-up/technology environment.
• Master’s Degree in Business and/or Healthcare or related fields.

Responsibilities

• Drive Operational Strategy: Translate strategy into operating plans and procedures, surfacing opportunities through data-informed analyses. You will own the operating system for the organization, including maintaining the cadence of communications, ownership structures, and outcomes reporting.
• Elevate Organizational Performance: Collaborate with Clinical Operations leadership to simplify processes, accelerate decision-making speed, improve accountability, and strengthen talent density.
• Deliver Business Results: consistently hit SLAs and business outcomes (revenue, experience, quality, finances) through a high-performing operating system and AI/tech-enabled workflows. You will drive performance improvement and variation reduction to meet or exceed targets.
• Lead Innovation & Change: Drive the adoption of technology and bleeding-edge clinical practice as we innovate on an AI-enabled care delivery model. You will identify and execute system design and automation to unlock scale and improve the care team and member experience.
• Ensure Service Excellence: Lead program and service delivery changes across the care team, ensuring a consistent and high-quality member experience in concert with our product experience.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Director