Director, Core Platform Deposit Operations - Optum Bank - Remote

UnitedHealth Group•Minneapolis, MN

23d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum Bank®, a wholly-owned subsidiary of Optum Financial and ultimately UnitedHealth Group, is a Utah-chartered, FDIC-insured industrial bank specializing in health-related financial services. Established in 2003, Optum Bank serves as a custodian for Health Savings Accounts (HSAs) and offers a suite of consumer-driven health products, including HSAs, FSAs, HRAs, and investment options. The bank has expanded beyond HSAs into lending and deposit operations to diversify revenue streams while maintaining strict regulatory compliance. Optum Financial helps individuals, employers, and providers simplify healthcare payments and manage costs through secure, digital solutions. Together, Optum Bank and Optum Financial process high volumes of transactions—over 110 million annually—supporting tax-advantaged accounts, payment services, and innovative financial tools that empower consumers to take an active role in their healthcare spending. The Director of Deposit Operations at Optum Bank is a strategic leadership role responsible for driving the successful launch and continuous optimization of the Bank’s core platform. This position is integral to developing and executing the core operations strategy, ensuring operational excellence, regulatory compliance, and seamless customer experiences. The Director will oversee all aspects of deposit operations, including direct and indirect management of staff, system administration, and coordination with IT, while playing a key role in the implementation of new banking products and digital initiatives. This role demands a blend of visionary leadership, technical expertise, and effective problem-solving to uphold operational integrity, minimize risk, and foster customer satisfaction. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

7+ years of progressive experience in banking operations, with experience in supervisory or leadership role
Demonstrated expertise in core banking platforms (such as Finxact), deposit operations, and transaction processing (ACH, wires, file exchanges)
Demonstrated solid technical acumen, including experience with system administration and user access management
Proven comprehensive understanding of regulatory compliance requirements for deposit operations
Proven ability to lead cross-functional teams, manage complex projects, and drive operational improvements

Nice To Haves

Experience with digital banking initiatives and new product launches
Exceptional problem-solving, analytical, and decision-making skills
Proven excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
Demonstrated commitment to maintaining high standards of operational accuracy, risk management, and customer satisfaction
Located in or near the Twin Cities, MN or Draper, UT

Responsibilities

Lead the build-out and deployment of the Bank’s core operations strategy, ensuring alignment with overall business objectives
Oversee daily operations of the bank’s core platform and related deposit accounts, managing staff and resources as the team expands
Own system administration of the core platform, managing user access and working collaboratively with IT to ensure system security and efficiency
Manage and optimize daily transaction flows, including deposit processing within Finxact, ACH, wire transfers, and file exchanges, ensuring accuracy and compliance
Monitor, evaluate, and improve operational processes to maximize efficiency and minimize risk
Ensure adherence to all regulatory requirements and internal policies related to deposit operations
Collaborate with other departments to support initiatives such as digital banking enhancements, new product implementations, and customer experience improvements
Develop and maintain comprehensive documentation for operational processes, controls, and system administration
Identify, analyze, and resolve operational issues promptly to minimize disruption and maintain high service levels
Provide leadership, mentorship, and training to deposit operations staff, fostering a culture of continuous improvement and professional development
Manage vendor relationships for core banking systems and related services