Director, Customer Experience and Business Process Improvement

Hewlett Packard Enterprise • Spring, TX

2d • Onsite

About The Position

Director, Customer Experience and Business Process Improvement This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Are you a seasoned leader who can drive end-to-end experience-led transformation across Quote-to-Cash, Supply Chain and Services? Join HPE’s Customer Experience & Business Process Improvement (CX & BPI) organization to lead global teams, influence senior leaders, and deliver business and digital change at scale. Why this role matters You will lead a team of 6-10 individual contributors across a global footprint (hubs in Houston, Guadalajara, Chennai, Bangalore, with smaller teams in Madrid, Bucharest and elsewhere). You’ll own design and delivery for large-scale transformation programs, embedding experience-led improvements into processes, policies and operating models. You’ll partner with senior stakeholders to shape strategic decision-making and unlock measurable cost, speed and quality improvements.

Requirements

• Proven experience leading large-scale transformation or program portfolios across Q2C, Supply Chain, Sales Operations, Product Management or Services.
• Strong leadership capabilities: coaching, teambuilding, conflict resolution and global people management.
• Advanced program and project management skills (prioritization, risk/time/cost management).
• Excellent stakeholder influence and executive communication skills.
• Solid analytical mindset and experience applying digital/AI tools for problem solving and productivity gains.

Nice To Haves

• Lean Six Sigma or other quality/process improvement certification.
• Experience operating in globally distributed teams and managing across multiple hubs and cultures.

Responsibilities

• Lead and grow a distributed team of individual contributors focused on Q2C, Supply Chain and Services process transformation and continuous improvement.
• Own program delivery for multiple concurrent transformations: set priorities, allocate resources, manage schedules, budgets and risks to meet program roadmaps.
• Design and implement experience-led process, policy and operating-model changes that improve end-to-end customer and partner outcomes.
• Engage and influence senior leaders and cross-functional stakeholders to communicate status, drive decisions, and remove barriers.
• Coach, develop and manage talent (hiring, performance plans, career development), and scale consistent team practices across geographies.
• Proactively identify opportunities for process simplification, automation and cost reduction leveraging digital and AI solutions.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed