Director, Hands-on Content

Pluralsight

1d • Hybrid

About The Position

As the Director, Hands-on Content, you will set the vision and operational strategy for producing and scaling high-quality hands-on experiences for the Pluralsight platform. You will lead a team of individual contributors responsible for delivering hands-on labs and interactive experiences at scale, while driving alignment across Content, Product, and Engineering on the future of hands-on experiences at Pluralsight. You will be accountable for balancing innovative new ways to deliver hands-on experience with quality and throughput. You’ll partner closely with R&D, Engineering and Product to improve the technical foundations of lab delivery and create a scalable, measurable production system. Who you’re committed to being: A strategic operator who can translate business goals into scalable production systems, measurable outcomes, and technical requirements. A technical leader who can engage in platform-level discussions (lab architecture, automation, telemetry, reliability), and guide technical direction without needing to be the primary engineer. Comfortable working with technical documentation, structured templates, validation frameworks, and QA systems. A proactive problem solver and facilitator; you remove blockers and ensure teams are set up for success by seeking ways to improve processes and iterate on our hands-on experiences. A collaborator with a proactive communication style, willing to contribute while also operating autonomously with the ability to lead through change and growth. What you’ll do: Lead and develop Technical Content Producers, drive career growth, performance management, and team structure planning. Own the production operating model: intake, prioritization, staffing/capacity planning, delivery forecasting, and roadmap alignment. Oversee the production of hands-on labs and experiences across your team, ensuring content meets standards and is delivered to schedule. Identify and implement improvements and workflow efficiencies; establish repeatable processes and governance across teams. Identify, surface, and mitigate risks associated with project scope and schedules; drive resolution across stakeholders. Contribute to content standards and processes.

Requirements

• Technical proficiency in software development, IT Operations, DevOps, Cloud or similar technologies
• Ability to establish technical standards for lab creation including: environment configuration, validation/testing practices, versioning strategy, and maintenance practices.
• Background in lead automation and tooling improvement planning in coordination with R&D, Engineering, and Product to increase lab reliability, reduce production time, and improve learner experience
• Ability to evaluate lab platform capabilities and constraints, and translate them into production standards and team guidance.
• 5–8+ years of experience in technical content creation, content production, or learning experience delivery.
• 3+ years of people leadership experience, including leading senior ICs and/or managers.
• Demonstrated experience as a technical practitioner (ex: software engineer, systems administrator, cloud engineer, DevOps practitioner, security engineer, or equivalent), with the ability to troubleshoot real-world technical environments.
• Participate in technical deep dives related to lab capabilities, topical accuracy, and delivery
• Strong understanding of hands-on content creation processes and standards, including a strong working knowledge of the technical underpinnings of hands-on platforms and tooling.
• Demonstrated ability to lead complex, cross-functional initiatives involving Content, Product, Engineering, and Marketing.
• Proven ability to assess multiple project needs, prioritize effectively, and manage tradeoffs across scope, schedule, and quality.
• Ability to provide constructive feedback, coaching, and mentorship; build high-performing teams through development and accountability.
• Experience working in fast-paced teams and the ability to work asynchronously with remote teams across time zones.

Nice To Haves

• Previous background in an education or instructional environment or similar preferred.

Responsibilities

• Lead and develop Technical Content Producers, drive career growth, performance management, and team structure planning.
• Own the production operating model: intake, prioritization, staffing/capacity planning, delivery forecasting, and roadmap alignment.
• Oversee the production of hands-on labs and experiences across your team, ensuring content meets standards and is delivered to schedule.
• Identify and implement improvements and workflow efficiencies; establish repeatable processes and governance across teams.
• Identify, surface, and mitigate risks associated with project scope and schedules; drive resolution across stakeholders.
• Contribute to content standards and processes.

Benefits

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed