director, HR Shared Services

Starbucks•Seattle, WA

1d•Onsite

About The Position

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. We are looking for a dynamic and strategic leader to join us as director, PRO (HR) Shared Services. This role is pivotal in shaping the strategy, planning, and operations of our HR shared services function, with a strong focus on partner experience, operational excellence, continuous improvement, and cost efficiency. You will also provide oversight of outsourced managed service providers. The PRO Shared Services team delivers critical HR operations support through contact centers and multiple specialized teams managing HR programs and processes across the employee lifecycle including candidate interview scheduling, HR compliance, employee file management, employee relief fund (CUP Fund) administration, accommodations assessments, unemployment insurance claims management, and severance administration. In this role, you will:

Nice To Haves

10+ years of experience leading HR Shared Services or HR Operations functions
Strong knowledge of HR processes, policies, and practices
Proven success in leading and developing high-performing teams
Experience leading managed service providers
Ability to manage complex portfolios in a fast-paced, dynamic environment
Collaborative style with a strong customer focus and commitment to continuous improvement
Excellent interpersonal skills to influence and build relationships across a matrixed organization
Strategic mindset with a hands-on approach when needed
Strong analytical skills to leverage data for performance improvement
Highly organized with exceptional written, verbal, and presentation skills

Responsibilities

Lead and Inspire: Model leadership behaviors rooted in Starbucks Mission and Values. Galvanize teams around a clear, compelling purpose. Foster engagement, growth, and high performance in a collaborative environment, consistently acting in alignment with Starbucks guiding principles.
Deliver Operational Excellence: Align strategy, plans, and budgets with partner and client needs. Establish and continuously improve metrics for partner and customer experience, service levels, quality, and financial performance.
Drive Innovation: Lead initiatives to eliminate pain points, scale operations through standardized processes and digital capabilities, and integrate business changes seamlessly into contact center operations.
Develop Talent: Set clear goals and provide coaching, feedback, and growth opportunities for partners.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.