Director, Implementation (Audit)

Fieldguide•San Francisco, CA

About The Position

As a Director, Implementation - Audit, you will play a pivotal role in driving the successful implementation delivery of Fieldguide’s enterprise SaaS solutions for our Financial Audit clients. You will lead a team of Financial Audit implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize the value of our Financial Audit product.

Requirements

8+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role.
Proven track record of successfully managing complex projects and delivering exceptional results.
Strong team leadership skills, with the ability to motivate and inspire others.
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
Deep understanding of change management principles and best practices.
Strong technical aptitude and ability to learn new technologies quickly.
Experience with project management methodologies (e.g., Agile, Waterfall).
Familiarity with industry-standard implementation tools and platforms.
Bachelor's degree in business administration, computer science, or a related field.

Nice To Haves

5+ years of experience in leading technology implementations at Advisory/Assurance/Audit firms that help clients deploy, integrate, and optimize new technologies to improve business operations, enhance efficiency, and drive innovation.
Prior Big 4 and/or CPA experience preferred
Certification in project management (e.g., PMP) or change management.
Experience with specific SaaS platforms or industry verticals.
Proven ability to drive revenue growth and customer expansion.

Responsibilities

Team Leadership:
Recruit, hire, and develop a high-performing team of Financial Audit implementation professionals.
Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment.
Set clear goals and expectations, monitor performance, and provide regular feedback.
Technical Expertise:
Possess a deep understanding of enterprise SaaS solutions and their technical components.
Work hands-on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact.
Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies.
Provide technical guidance and support to team members and clients as needed.
Change Management:
Execute effective change management strategies to address organizational and cultural challenges during implementation.
Collaborate with clients to identify and mitigate potential risks and obstacles.
Provide guidance and support to clients throughout the implementation process.
Customer Management:
Build and maintain strong relationships with clients, acting as a trusted advisor and advocate.
Proactively address client concerns and issues, ensuring their satisfaction with our products and services.
Collaborate with clients to identify opportunities for product enhancements and future business growth.
Project Management:
Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards.
Execute comprehensive project plans, including resource allocation, risk assessment, and change management strategies.
Coordinate with cross-functional teams (e.g., sales, product, engineering) to ensure successful project delivery.