Director, IT Program Management

Fidelity Investments•Westlake, TX

1d•Hybrid

About The Position

The Role As a IT Program Manager you will be responsible for driving the execution of complex technology initiatives across engineering, architecture, and product teams. This role focuses on coordinating technical delivery, ensuring alignment with milestones, and supporting the broader program management team. You will serve as a key liaison between technical teams and the overall Business Program Manager, contributing to delivery transparency, risk mitigation, and disciplined execution. This role is ideal for a delivery-focused leader who thrives in cross-functional environments and is passionate about enabling scalable, high-quality technology solutions through strong development practices and continuous improvement. Lead the planning and execution of cross-functional technology initiatives, ensuring timely and high-quality delivery. Coordinate across engineering, architecture, and infrastructure teams to manage dependencies and align on technical milestones. Track and manage technical risks, issues, and mitigation plans throughout the delivery lifecycle. Support release planning and deployment readiness in partnership with technical leads. Retro program-level releases and implement continuous improvement plans. Execute scaled release planning and coordination across business units. Ensure accurate data entry and synchronization across program-level tools (e.g., Jira Align). The Expertise and Skills You Bring 7+ years of experience in technical program or project management within technology organizations. Strong understanding of software development lifecycle, modern development methodologies, and technical delivery practices. Proven ability to manage complex technical initiatives across multiple teams and domains. Experience in financial services or insurance is a plus. Excellent communication and stakeholder management skills, especially with technical audiences. Demonstrated ability to lead without formal authority and influence cross-functional teams. Skilled in delivery tools such as Jira, Confluence, and other collaboration platforms. Strong analytical, problem-solving, and organizational skills. Ability to foster a high-performing, inclusive, and psychologically safe team culture. Program Support & Liaison Act as a delivery liaison to the overall Business Program Manager, ensuring technical updates are integrated into broader program communications. Provide technical status reporting and insights to the technology management team. Ensure alignment between technical execution and business priorities as defined by the program manager. Partner with Business Program Managers and Product Owners to define initiative objectives, success criteria, and clear Definition of Done. Execution Discipline Maintain delivery roadmaps, sprint plans, and milestone tracking for assigned initiatives. Monitor and report on key delivery metrics, including velocity, quality, and resource utilization. Support continuous improvement efforts across delivery processes, tooling, and team practices. Development Practice Leadership Promote modern development methodologies and best practices across technical teams. Facilitate team ceremonies and checkpoints that support iterative delivery and accountability. Coach teams on improving delivery flow and value realization through efficient development practices. Partner with product owners and engineering leads to ensure clarity of scope and delivery expectations. Collaboration & Communication Facilitate technical working sessions and delivery checkpoints. Communicate technical progress, risks, and dependencies to stakeholders in a clear and actionable manner. Promote a culture of collaboration, learning, and shared ownership across delivery teams. The Team: Fidelity Fund Investment Operations (FFIO) provides accounting and investment management support services for Fidelity mutual funds and other retail and institutional investment products. These services include calculating and distributing NAVs, distribution rates and yields for a wide variety of investment products; preparing fund financial statements, dividend estimates and tax returns; monitoring delivery of fund trades to custodian banks; processing corporate actions; collecting securities income on behalf of the funds; reconciling, reporting, and moving money in support of fund shareholder transactions; and managing fund liquidity. Note: Fidelity will not provide immigration sponsorship for this position. Certifications: Category: Information Technology Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Requirements

7+ years of experience in technical program or project management within technology organizations.
Strong understanding of software development lifecycle, modern development methodologies, and technical delivery practices.
Proven ability to manage complex technical initiatives across multiple teams and domains.
Excellent communication and stakeholder management skills, especially with technical audiences.
Demonstrated ability to lead without formal authority and influence cross-functional teams.
Skilled in delivery tools such as Jira, Confluence, and other collaboration platforms.
Strong analytical, problem-solving, and organizational skills.
Ability to foster a high-performing, inclusive, and psychologically safe team culture.

Nice To Haves

Experience in financial services or insurance is a plus.

Responsibilities

Lead the planning and execution of cross-functional technology initiatives, ensuring timely and high-quality delivery.
Coordinate across engineering, architecture, and infrastructure teams to manage dependencies and align on technical milestones.
Track and manage technical risks, issues, and mitigation plans throughout the delivery lifecycle.
Support release planning and deployment readiness in partnership with technical leads.
Retro program-level releases and implement continuous improvement plans.
Execute scaled release planning and coordination across business units.
Ensure accurate data entry and synchronization across program-level tools (e.g., Jira Align).
Act as a delivery liaison to the overall Business Program Manager, ensuring technical updates are integrated into broader program communications.
Provide technical status reporting and insights to the technology management team.
Ensure alignment between technical execution and business priorities as defined by the program manager.
Partner with Business Program Managers and Product Owners to define initiative objectives, success criteria, and clear Definition of Done.
Maintain delivery roadmaps, sprint plans, and milestone tracking for assigned initiatives.
Monitor and report on key delivery metrics, including velocity, quality, and resource utilization.
Support continuous improvement efforts across delivery processes, tooling, and team practices.
Promote modern development methodologies and best practices across technical teams.
Facilitate team ceremonies and checkpoints that support iterative delivery and accountability.
Coach teams on improving delivery flow and value realization through efficient development practices.
Partner with product owners and engineering leads to ensure clarity of scope and delivery expectations.
Facilitate technical working sessions and delivery checkpoints.
Communicate technical progress, risks, and dependencies to stakeholders in a clear and actionable manner.
Promote a culture of collaboration, learning, and shared ownership across delivery teams.