Director of Athletic Ticket Sales

University of St Thomas•Saint Paul, MN

1d•$48,000 - $58,000

About The Position

The University of St. Thomas invites qualified candidates to apply for a Director of Ticket Sales position within the department of Intercollegiate Athletics. The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission. The Director of Ticket Sales is responsible for leading all ticket sales operations for the athletics department, including revenue generation, ticket strategy, sales staff management, customer service, and fan engagement. This position develops and executes sales plans to maximize attendance and revenue across all ticketed sports while supporting the department’s broader external relations and fundraising goals.

Requirements

Bachelor’s degree
Minimum of three years experience in ticket sales, customer service, or a related field
Proficiency with ticketing software
Strong interpersonal and communication skills
Ability to handle stressful situations and resolve conflicts effectively
Flexibility to work evenings, weekends, and holidays as required

Nice To Haves

Prior experience at the Division I or professional levels
Paciolan experience

Responsibilities

Develop and execute comprehensive ticket sales strategies for all ticketed sports (football, men’s and women’s basketball, and other designated sports).
Set annual and seasonal revenue goals; monitor progress and adjust strategies to meet or exceed revenue expectations.
Collaborate with Associate AD-GM & Ticketing for pricing models, sales campaigns, promotions, and group sales initiatives.
Analyze sales data, market trends, and attendance patterns to inform decision-making.
Assist customers in selecting and purchasing tickets for events, ensuring a smooth and efficient transaction process.
Promote upcoming events and special offers to drive ticket sales.
Process sales through ticketing systems, handle cash (if necessary), credit card transactions, and other payment methods.
Lead ticketing the renewal process of all ticketed sports along with recommendations on pricing increases where appropriate.
Manage and oversee the hiring and support of student interns who are responsible for group outreach and other sales efforts during the year.
Manage all incoming leads and follow up in a timely manner with those who have submitted inquiries.
Ensure compliance with NCAA, conference, and institutional policies.
Monitor attendance reporting and post-event sales analysis.
Address customer inquiries, concerns, and complaints in a professional, courteous and timely manner.
Provide accurate information about events, including dates, times, locations, and ticket pricing.
Resolve issues related to ticketing, such as refunds, exchanges, and lost tickets, in accordance with company policies.
Operate and maintain ticketing software and systems, ensuring accurate data entry and record-keeping.
Monitor ticket inventory and alert supervisors of any discrepancies or issues.
Assist the Director of Ticketing Operations and Service with basic back-office functions of the ticketing software to alleviate and assist where needed.
Assist with event setup and operations as needed, including ticket scanning, guest check-in, and seating arrangements.
Collaborate with event staff and other departments to ensure a seamless event experience for attendees.
Identify opportunities to upsell additional tickets, group packages and/or experiences.
Support marketing initiatives by distributing promotional materials and engaging with customers to drive awareness and sales.
Work with Sales and Marketing Director to come up with new and creative ways to engage fans, through experiences, group sales and sell tickets, suites and packages for all Tommie ticketed sports.
Generate and review sales reports, tracking performance and identifying trends.
Maintain accurate records of customer interactions, transactions and feedback.