Director of Business Solutions

CESA 6 • Oshkosh, WI

11d

About The Position

SUMMARY:
The Director reports to the Executive Director with the primary purpose to lead and engage their team, ensuring exceptional client experiences and driving team success. The role focuses on fostering strong client relationships, supporting sales efforts to generate revenue, and promoting innovation to maintain market relevance. The Director will prioritize ongoing professional development to remain an expert in their field, ensuring the center stays at the forefront of industry trends and maintains its position as a recognized leader, contributing to the growth and success of the organization.

Requirements

• Solid educational background including a Bachelor’s degree in education or business administration. Master’s degree in accounting, business and/or related field.
• Licensed by the Wisconsin Department of Public Instruction as School Business Administrator (WI License 5008) with a minimum of 5 years professional education leadership experience with district level administrative experience (Director of Business Services).
• Extensive and current knowledge of business office functions including Other Post-Employment Benefits, Payroll, Human Resources, and Marketing and Communications.
• Model the agency’s core values.
• Strong leadership and people management skills to engage, motivate, and develop team members.
• Ability to foster a collaborative and high-performance culture.
• Experience in setting clear goals, providing feedback, and supporting professional growth.
• Excellent communication and interpersonal skills to build and maintain strong client relationships.
• Ability to understand client needs, provide strategic guidance, and ensure an outstanding client experience.
• Proven sales acumen with the ability to identify business opportunities and drive revenue growth.
• Strategic thinking to align product and service offerings with client needs and market trends.
• Strong problem-solving and creative thinking skills to drive innovation within the center.
• Ability to stay current with industry trends, emerging technologies, and best practices to ensure market relevance.
• In-depth knowledge of the industry and expertise in the Director's specific field.
• Commitment to continuous professional development and staying updated on evolving practices and trends.
• Ability to analyze data and make informed decisions that align with organizational goals.
• Strong project management skills to oversee initiatives and ensure successful execution.
• Strong verbal and written communication skills to convey ideas effectively with internal teams, clients, and stakeholders.
• Ability to present ideas and strategies clearly and persuasively.
• Ability to adapt to changing business needs, client demands, and industry developments.
• Critical thinking and problem-solving abilities to overcome challenges and maintain a competitive edge.

Nice To Haves

• Experience with Skyward’s Business Suite and/or other financial management software for schools preferred.

Responsibilities

• Foster Collaboration and Team Development – Build and lead a diverse, high-performing team by encouraging open communication, teamwork, and a shared commitment to excellence. Lead, manage, and hold the Center teams accountable for agency standards, culture, and performance expectations.
• Coach, Evaluate, and Support Growth – Conduct and support ongoing coaching and evaluation through structured one-on-one conversations and the agency’s evaluation process, ensuring each team member receives meaningful feedback and professional development.
• Contribute to Agency Leadership – Actively engage in strategic planning and leadership collaboration.
• Define & Execute Team Strategy – Establish and drive mission-aligned goals and priorities.
• Align Center & Agency Plans – Develop and track progress of center goals within agency-wide strategy.
• Communicate Transparently – Provide timely, structured updates on agency and center initiatives.
• Clarify Roles and Responsibilities – Define clear roles, expectations, and responsibilities for each team member, delegating work effectively to maximize strengths and efficiency.
• Ensure Resources and Support – Provide access to the right materials, equipment, and resources necessary for team members to do their best work and deliver high-quality services.
• Set and Monitor Meaningful Goals – Establish annual individual expected outcomes for team members, tracking progress through ongoing check-ins and support.
• Engage in Talent Recruitment and Retention – Partner with HR to recruit, select, assign, and evaluate personnel, ensuring a values-aligned, mission-driven team.
• Provide Direction and Actionable Feedback – Guide and support team members in delivering high-quality services, ensuring continuous learning, innovation, and impact.
• Cultivate Innovation & Solution Development – Foster a creative, problem-solving environment within the team to develop forward-thinking solutions for educators and leaders. Ensure the center portfolio is client-first, financially sustainable, and aligned with branded house positioning, while driving the adoption and integration of new solutions and practices to maintain competitiveness and growth.
• Ensure Excellence in Products & Services – Oversee the design, delivery, and continuous improvement of center offerings to meet the client needs.
• Marketing & Sales Strategy – Support the agency’s marketing & sales strategy and contribute to thought leadership.
• Actively support and contribute to sales efforts by identifying and pursuing new business opportunities, aligning products and services with client needs to achieve KPIs. Grows market share within assigned lines while serving as a thought leader by sharing expertise, insights, and best practices to enhance client trust and position the agency 6 as the provider of choice.
• Market Trend Analysis: Stay informed about industry trends, and emerging technologies, ensuring the center remains competitive and relevant in the marketplace. Builds and strengthens system-level relationships and advocates for client needs.
• Product and Service Optimization: Ensure that the center’s products and services are continually optimized to meet client expectations and exceed the market standards. Evaluate the effectiveness of solutions and services through client feedback and performance data; integrates lessons learned to drive improvement; and stays current on emerging trends, research, and industry practices to maintain expertise and ensure the business line remains relevant and competitive.
• Develop & Monitor Budget Performance – Collaborate with the Executive Director and Finance team to proactively manage and track the center budget.
• Fiscal Responsibility – Utilize agency processes for managing revenue, expenses, and financial reporting to maintain transparency and compliance.
• Oversee Expenditure Management – Approve and monitor expenditures in alignment with agency fiscal policies and strategic priorities.
• Leverage Data for Financial Planning – Use performance metrics and trend analysis to inform financial decisions, ensuring efficient resource allocation.
• Optimize Operational Efficiency – Identify opportunities to streamline financial and operational processes, maximizing impact and sustainability for the team product line.
• Drive Results through KPIs – Align outcomes with agency and center key performance indicators. Translate agency financial strategy into center-level budgets and surplus targets; review and monitor financial health of classes.

Benefits

• Health, Dental and Vision insurance
• Wisconsin Retirement System (WRS)
• Wellness Program
• Accident/Critical Illness/Hospital Indemnity insurance
• Pet insurance
• paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director