Director of Client and Academic Services

Guidewell Education•Atlanta, GA

3d•$105,000 - $115,000•Remote

About The Position

Guidewell Education—the parent organization of premier tutoring brands like Applerouth Education and Summit Educational Group—is dedicated to the belief that every student deserves a personalized path to success. As the Director of Client and Academic Services , you occupy a high-impact leadership position responsible for the dual-brand stewardship of our Summit and Applerouth Client Services teams. This role serves as the strategic engine behind our Program Directors, ensuring that the high-level pedagogical missions of both Applerouth and Summit are executed with operational excellence across a diverse, global client base. By aligning the institutional resources of Guidewell Education with the specific brand identities of our tutoring divisions, you will play a central role in fulfilling our collective promise: To deliver best-in-class, transformational educational experiences and resources, guiding every student with empathy and expertise. As part of Guidewell Education's family of Brands, we're guided by values that shape how we support students and work together as colleagues—we are student-centered, empathetic, expert practitioners, and growth-oriented . These principles show up in every coaching relationship we build and every decision we make. You can read more about how our team lives these values at guidewelleducation.com/about . The Director of Client and Academic Services serves as the operational and cultural heartbeat of the Applerouth and Summit Client Services Teams. This is a practitioner-led leadership role designed for a "Senior Practitioner" who thrives on the dual challenge of maintaining a high-priority personal caseload while architecting the long-term success of the two primary tutoring divisions. Reporting directly to the VP of Academic Services, you will translate executive vision into a functional roadmap, ensuring that every Program Director is empowered to deliver a premium, high-impact tutoring experience, and view every family through the lens of the entire Guidewell ecosystem, ensuring long-term support across all educational milestones. Your mission is to foster a culture of high accountability and empathetic excellence, ensuring our "Core Processes" evolve alongside our clients' needs.

Requirements

7+ years of leadership experience in Educational Services, Admissions, or Academic Management, with a proven track record of managing "Player-Coach" models.
Must be in good standing and have completed a minimum of six months in your current role to be eligible for this internal transition.
Deep "Institutional Knowledge" of the Test Prep and academic services landscape.
Experience managing departmental budgets and proficiency with CRM tools and project management platforms (Notion/Google Suite).
Exceptional public speaking and presentation skills, with the ability to articulate complex "Value Propositions" to both internal teams and high-priority families.
Ability to travel as needed to regional offices and work a flexible schedule to meet the needs of a remote/hybrid team.

Responsibilities

Maintain an active, small, and high-priority personal client caseload to remain grounded in the student/family experience and model "Expert Practitioner" values.
Collaborate with the VP of Academic Services to create, communicate, and achieve tutoring sales and service goals.
Drive the Client Services Team to meet and exceed ambitious sales and service goals, holding Program Directors accountable for performance metrics, including conversion rates, upselling (services per client), and Revenue Per Instructional Hour (RPI).
Lead weekly team meetings to align the division with Guidewell Education’s long-term vision and set measurable, high-impact objectives.
Coach and mentor Program Directors through a structured cadence of 1-on-1 sessions, focusing on professional growth, sales targets (RPI, conversion, upselling), and Net Promoter Scores (NPS).
Audit and update all Core Processes and training manuals regularly to ensure operational efficiency and "Institutional Knowledge" retention.
Empower the team to handle client escalations with empathy, serving as the final point of contact for complex service recovery.
Recruit , interview, and onboard new talent, overseeing a rigorous training process that ensures every new hire is a cultural and operational fit.
Champion a culture of accountability where team members feel a deep sense of ownership over the quality, quantity, and timeliness of their contributions.
Manage the Client Services budget in partnership with the VP, ensuring strategic allocation of resources throughout the fiscal year.
Institutionalize cross-brand synergy by designing and overseeing protocols for lead-sharing and internal referrals; ensure Program Directors are trained to identify "lifecycle opportunities" (e.g., graduate services) and properly tag accounts within the Guidewell Education ecosystem.
Travel to regional Guidewell Education offices to provide "on-the-ground" support, ensuring consistency in brand standards and regional operational effectiveness.