Director of Customer Delivery
About The Position
We’re Clover Security. We’re building the future of product security. Our mission is to enable both humans and AI to build secure-by-design software, at scale, without slowing innovation. We’re backed by $36M from Team8, Notable Capital, and SVCI, and trusted by multiple Fortune 500 companies. But funding and logos don’t define us. People do. Our About us page offers a real look at our culture, our values, and the people behind the product. This is where you come in. We’re hiring a Director of Customer Delivery (Cybersecurity) to build and lead the CS function end-to-end, owning renewals and expansion while building the team and CS infrastructure from scratch. This is a hands-on, player-coach role for someone who enjoys being close to customers, leading key meetings, building clear artifacts, and hiring and leading a team of deeply technical cybersecurity field experts.
Requirements
- 2+ years of experience in a similar management role
- Proven ownership of renewals and expansion with clear, measurable impact
- Strong cybersecurity background with deep technical and enterprise experience
- Ability to engage both technical and executive stakeholders with confidence
- Experience building Customer Success from scratch in a high-growth environment
- Hands-on, player-coach mindset - customer-first and execution-driven
- Proven team builder - hiring, coaching, and scaling high-bar teams
Responsibilities
- Own commercial renewals and expansion end-to-end, from strategy to close
- Build Customer Success from scratch - core processes, operating model, and playbooks
- Hire, lead, and scale a highly technical, customer-facing cybersecurity specialists team
- Lead deep customer engagement, including executive reviews and critical escalations
- Drive clear, measurable security and business outcomes in close partnership with Sales, Product, and Engineering
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
