Director Of Field Operations

Northline Roofing, LLC•Charlotte, NC

3d•$90,000 - $120,000

About The Position

Northline Roofing is a rapidly growing residential roofing company based in South Charlotte, just outside of the South End area, focused on delivering high-quality workmanship and a consistently professional customer experience. As the organization continues to expand, we are seeking a Director of Field Operations to lead the field side of the business and ensure that every project is executed with discipline, efficiency, and accountability. This role is responsible for the operational performance of the company’s field operations, including production, repairs, warranty service, fleet management, scheduling coordination, and safety compliance. The Director of Field Operations will play a a critical leadership role in ensuring that projects are completed on time, on budget, and to the highest quality standards while maintaining a strong culture of professionalism and operational excellence. This position reports directly to the CEO and will work closely with the leadership team to strengthen the operational foundation of the company as it continues to grow. Northline is building a systems-driven organization designed to scale responsibly while maintaining a high standard of service and craftsmanship. This role will help shape the operational structure that supports that long-term growth.

Requirements

5+ years of experience in roofing, construction, or field operations leadership
Demonstrated experience managing crews, subcontractors, or project managers
Strong organizational and operational leadership skills
Ability to manage multiple projects and teams simultaneously
Clear communication and problem-solving abilities
Experience with project management or CRM software is preferred

Responsibilities

Lead and oversee the full execution of field operations, ensuring projects are delivered efficiently and to company standards.
Overseeing project managers responsible for installation execution
Ensuring projects are completed on schedule and within budget
Maintaining consistent quality standards across all installations
Coordinating material logistics and job readiness
Provide leadership to the Scheduling Coordinator responsible for production scheduling and crew coordination.
Ensure alignment between crews, supervisors, materials, and job schedules
Maintain efficient production flow and crew utilization
Address scheduling conflicts and operational bottlenecks
Oversee the company’s repair technicians and warranty operations.
Ensure timely resolution of repair requests and warranty claims
Monitor service quality and customer satisfaction
Track warranty trends and identify opportunities for operational improvement
Maintain oversight of the company’s vehicle fleet and field equipment.
Ensure preventative maintenance schedules are followed
Maintain vehicle standards and operational readiness
Coordinate fleet insurance and incident reporting procedures
Promote and enforce a culture of safety across all field operations.
Ensure compliance with OSHA and jobsite safety standards
Implement safety procedures and training programs
Manage incident reporting and corrective action processes
Develop and maintain systems that support consistent field execution.
Establish clear processes for production, service, and warranty work
Track operational performance metrics
Identify and implement improvements to operational efficiency
Creating structure, accountability, and performance across the company’s field organization.