Director of First Impressions (Customer Service Expert)

Mercedes-Benz of Easton • Columbus, OH

1d • Onsite

About The Position

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As the Director of First Impressions, you will play a key role in providing excellent customer service and maintaining a professional image for the company.

Requirements

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Professional appearance and eager to improve on all aspects
• Valid driver’s license and clean driving record

Responsibilities

• Answer dealership phones, greet and receive customers
• Direct customers to the correct department, notify the appropriate person
• Work cooperatively with the sales/service and other internal teams
• Assist in scheduling and confirming appointments
• Other duties as assigned

Benefits

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees