Director of Food and Beverage

Caesars Entertainment•Chandler, OK

2d•Onsite

About The Position

Description Job Summary: Responsible for the management of all Food & Beverage Operations to include Restaurant Operations (including the Team Member Dining Room), Casino Beverage, Stewarding and Culinary. The position will ensure that the departmental goals are achieved and maintained. Sets strategic direction for all the above departments. Develops short and long-range plans that contribute to excellent customer service, and increased revenues while maintaining appropriate margins. Works with SVP & GM on long term strategic planning for department and property. Responsible for ensuring a fair and consistent environment for scheduling, performance management, and procedures. Must develop systems and procedures to ensure that all regulatory compliance and gaming regulations are consistently executed upon. Responsible for the selection, training, and management of high-quality team members. Key Job Functions: Responsible for directing and supervising food (culinary and restaurant) team members. Responsible for directing and supervising casino beverage team members. Responsible for directing and supervising stewarding team members. Works to promote the continued integration of operations for the above departments. Plans menus, beverage offerings, specials to ensure food & beverage provides a best in class experience for team members and guests. Balances profitability with quality and offering to promote casino revenue. Maintains property for efficiency, cleanliness and safety for guests and team members. Oversees budgets to ensure the departments runs efficiently to achieve established fiscal and performance goals. Oversees the development, implementation, and review of menus to stay competitive in the Oklahoma casino market. Responsible for regulatory, departmental and company policies. Maintains good relationships with vendors. Works with Tribal Gaming and Compliance on all regulatory/compliance procedures. Conducts effective analysis and reporting on Food and Beverage P&L. Responsible for oversight of departmental initiatives related to operations including hiring, training, process/procedure development, and product/equipment/supplies acquisition and installs. Develops short- and long-range plans (revenue, expense, capital, promotional service) in Operations. Oversees the appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Ensures legal compliance with federal, state gaming and labor laws. Work Environment Must be able to maneuver to all areas of the casino, including in and around pit areas. Must be able to lift up to 10 pounds and carry up to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, dust, and respond to visual and aural cues. We operate in a high-energy environment that may require continuously operates year-round and that is driven by the needs of our customers and guests. The nature of this role requires working a non-traditional work schedule in order to successfully execute activities and programs and create a world-class experience for our guests. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Oklahoma reserves the right to make changes to this job description whenever necessary. Preference is given to qualified Iowa Tribe of Oklahoma tribal members and members of other federally recognized tribes.

Requirements

Experience requirements include 10+ years managerial experience in the hospitality and/or gaming field.
Bachelor’s degree from an accredited college or comparable work experience required.
Proficient in Microsoft Office Suite, Stratton Warren, Infogenesis and Universal Desktop.
Ability to read and comprehend complex instructions, short correspondence, and memos.
Ability to write simple as well as complex correspondence.
Ability to effectively present information in one-on-one as well as in small and large group situations to customers, clients, and other employees of the organization.
Must have the ability to read, analyze and interpret complex documents.
Ability to apply common sense understanding to carry out detailed and involved written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations.
Must have the ability to think strategically, synthesize the most complex business/financial data and develop innovative solutions.
Must present a well-groomed appearance.
Must be able to maneuver to all areas of the casino
Must be able to lift up to 10 pounds and carry up to 5 pounds.
Must be able to bend, reach, kneel, twist and grip items when working at assigned desk area.
Must have manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier.
Must be able to work at a fast pace and in stressful situations.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues

Responsibilities

Ensures all departments function and perform within the established operational standards.
Adapt plans and stay abreast of industry trends and consumer preferences.
Provides critical updates to Senior Management team regarding analyses of operating results, costs, budgets and forecasts.
Sets operational goals, budgets and business plans, and monitors achievement of performance and profit objectives.
Develop short- and long-range plans (revenue, expense, capital, promotional service) in all Food & Beverage areas.
Completes capital project plan for area of responsibility.
Solicits and responds to guest feedback gathered by direct interaction, comment cards, and Total Service verbatim.
Maintains a neat, clean, organized, safe and comfortable work environment for guests and employees.
Leads the department by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, practiced and enhanced.
Sets performance expectations and provides coaching, career development planning and operational support for all direct reports.
Meets individually with direct reports regularly to discuss career goals, identify skills needed to achieve goals and from those discussions, creates meaningful development plans to strengthen talent and expertise.
Demonstrates leadership skills in determining a vision, while aligning and inspiring the team to achieve the vision.
Establishes and endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
Provides an Operations insight into strategic planning in support of brand initiatives.
Creating and ensuring an entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Establishes and enforces professional appearance and uniform guidelines.
Serves as a participative member of the executive team by volunteering and being involved with projects, committees, and task forces and by providing input and suggestions.
Actively participates in personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions.
Demonstrates strong employee engagement, customer service, and financial (operating & capital) skills.
Ensures that all food and beverage products served and guest service levels meet the established specifications and standards.
Guarantees that the minimum level of labor is used to perform the required levels of food production and service.
Analyzes and evaluates food and beverage profit and loss statements and determines alternative courses of action.
Facilitates the development standards for service and food quality, menu design, format and concepts.
Monitors Food & Beverage outlet hours of operation, balancing variety and profitability.
Maintains compliance with corporate driven food and beverage initiatives.
Leads and coordinates efforts with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, energetic, upbeat, positive and motivated employees.
Assists in design and development of product/services to enhance shareholder value.
Demonstrates ability to lead and articulate employee engagement strategy.
Delegates responsibilities and supervises employees as needed.
Maintains staff and guest confidentiality at all times.
Performs a variety of duties, often one task to another without loss of efficiency or composure.
Able to demonstrate an understanding of all food, alcoholic beverages, and tobacco regulations