Director of GTM Systems & Architecture

Nav

2d•$150,000 - $195,000•Remote

About The Position

Nav is the leading credit and financial health platform used by more than 2.4 million small business owners in the United States. We’re on a mission to give every small business owner the chance to succeed. The team views each day as an opportunity to challenge the norm, push boundaries, and create meaningful products, services, and experiences that make a positive difference for small business owners each and every day. At Nav, our team is just as diverse as the customer base we serve. And, that’s something we’re incredibly proud of. We value individualism just as much as we do hard work, talent and smarts. Working at Nav isn’t just a job — it’s an opportunity to gain invaluable experience, work with dedicated professionals, and make a real, lasting impact. If you’re ready to be part of a team that’s driven by heartfelt purpose and data, let’s talk. We’re looking for a Director of Go To Market systems/architecture. The main focus of this role is to help drive multiple departments to help them create a vision of the goals of their communications systems and the technology and data flows that feed them. They will proactively partner in the entire flow of early ideation through to execution as we think of new and better ways to use our tools. They will oversee a team to execute the implementation part of that vision. This role will influence Sales, Marketing, Customer Success, Support, Engineering, and Data. These teams rely on the systems and workflows that support the customer lifecycle; their outcomes are directly tied to system reliability, data integrity, workflow design, and communication alignment. To operate effectively, these teams need unified GTM systems architecture that connects customer data, communication channels, and lifecycle processes across CRM, telephony, chatbot, SMS, marketing automation tooling and AI-adjacent tooling.

Requirements

Experience with getting Executive alignment and sponsorship across Sales, Marketing, CS, Engineering, and Data to support unified governance and prioritization.
Experience with dedicated technical resourcing, defining engineering and data bandwidth for integrations and pipelines, and clearly defined capacity allocation across operational resources.
Experience working with multiple departmental stakeholders for process mapping, requirements gathering, and alignment on cross-functional workflows.
Experience with strategic planning, documentation, and architecture design rather than only operational firefighting.
Demonstrated leader in operating an effective team, both driving their individual growth and alignment with organizational needs.

Responsibilities

Create a full GTM systems architecture incorporating data flows, integrations, ownership, and dependencies.
Develop a GTM systems strategy outlining long-term direction, key initiatives, and prioritization principles.
Build cross-functional governance processes for guiding new workflows, integrations, and data model changes.
Implement conventions, data standards, and lifecycle stage definitions across all tools.
Set quarterly strategic reviews to align roadmaps across Sales, Marketing, CS, Engineering, and Data.
Prioritize high-impact automations and integrations that reduce manual work and improve data quality across teams.
Define SLAS and working agreements for enhancement delivery, UAT participation, and change communication