Director of Home Improvement Revenue Operations

Upgrade•Atlanta, GA

14h

About The Position

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

Responsibilities

Run the RevOps Org: Oversee the end-to-end revenue process for the Home Improvement vertical. Ensure data integrity, accurate forecasting, and friction-free sales processes.
Communications: Drafts reports, presentations, and correspondence; ensures consistent messaging; and prepares briefing materials.
Strategic Support: Translates executive vision into actionable plans, drives strategic initiatives, and serves as a sounding board.
Project & Initiative Leadership: Leads cross-functional projects, coordinates efforts across teams, and ensures alignment with organizational goals.
Pricing Strategy & Analysis: Deep dive into pricing models and margin analysis. You will evaluate current pricing structures and recommend adjustments to maximize profitability without sacrificing velocity.
The Bridge to Legal: Serve as the primary operational liaison between the Revenue teams and Legal/Compliance and other stakeholders.
Contract Review: Review non-standard terms and vendor agreements before they escalate to Legal, ensuring commercial viability and compliance with internal playbooks.
Audit & Control: Regularly audit operational expenses and revenue inputs to ensure the "Home Improvement" P&L remains healthy.
Operational Management: Oversees daily office operations, manages executive calendars, and ensures smooth workflow.
Ad Hoc "Special Projects": You will tackle undefined challenges as they arise. Whether it’s planning an offsite, fixing a broken workflow, or stepping in to lead a meeting, you are the ultimate pinch hitter.