Director of Membership

The Moore•Miami, FL

About The Position

The Director of Membership Sales will be responsible for driving the growth and retention of the club's membership base and enhancing member engagement. This role requires a dynamic individual with exceptional networking skills, a deep understanding of the luxury market, and the ability to cultivate relationships with high-profile individuals.

Requirements

Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
Minimum of 2 years of experience in a membership management or similar role within the luxury, hospitality, or private club sector.
Proven track record of successful membership growth and retention.
Exceptional interpersonal and communication skills, with the ability to connect with high-net-worth individuals.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
Proficiency in CRM software and membership management tools.
Ability to work flexible hours, including evenings and weekends, as required by club events.

Nice To Haves

Knowledge of the Miami Design District and its cultural landscape is highly desirable.

Responsibilities

Develop and execute strategies to attract new members in alignment with the club’s brand and values.
Identify and target potential members through networking, referrals, and strategic partnerships.
Manage the membership application and onboarding process, ensuring a seamless and welcoming experience for new members.
Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement.
Develop and implement initiatives, events, and programs to enhance member experience and foster community by overseeing the Programming department.
Act as the primary point of contact for members, addressing inquiries, concerns, and feedback promptly.
Monitor member satisfaction and retention metrics, developing strategies to address any challenges.
Regularly assess and refine membership offerings to ensure they meet the evolving needs of the club’s community.
Serve as an ambassador for the club, embodying its values and ethos in all interactions.
Collaborate with the marketing team to promote the club’s brand through various channels, including social media, events, and partnerships including newsletters.
Attend and represent the club at external events, networking functions, programming events and industry gatherings.
Oversee, manage and develop the membership team.
Maintain accurate and up-to-date records of all sales activities, membership inquiries, and follow-up actions in the CRM system.
Provide regular reports to management regarding membership growth, sales performance, and market trends.
Analyze data to identify potential opportunities for expanding the membership base and improving the sales strategy.