Director of Operations
About The Position
The Dominick is a luxury, Five Diamond, Four Star hotel in the Soho neighborhood of New York City. The Director of Operations is a key member of the Executive Committee and plays a critical leadership role in driving operational excellence across the hotel. Reporting directly to the General Manager, this leader oversees day-to-day operations across Rooms, Food & Beverage, and other operational departments to ensure a seamless, high-touch luxury guest experience. The Director of Operations partners closely with department heads to align operational strategy with the hotel’s financial, service, and brand objectives. This role requires a dynamic leader who can inspire teams, optimize operational performance, and consistently deliver elevated service standards that reinforce guest loyalty and brand reputation.
Requirements
- Proven leadership experience in luxury or lifestyle hospitality operations, Four Star/Five Diamond property.
- Minimum 1-year experience as a Hotel Manager.
- Strong background in both Rooms Division and Food & Beverage operations.
- Demonstrated ability to lead large teams and manage multiple operational departments.
- Exceptional guest service mindset with a passion for creating memorable experiences.
- Strong financial acumen and operational problem-solving skills.
- Excellent communication, leadership, and organizational capabilities.
- Strong communication and interpersonal skills.
- Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
Responsibilities
- Provide strategic leadership and operational oversight for all hotel operations including Rooms Division, Food & Beverage, and guest-facing departments.
- Lead and mentor department heads to ensure consistent execution of luxury service standards and operational efficiency.
- Ensure a consistently exceptional luxury guest experience across all touchpoints.
- Anticipate and coordinate special guest needs, preferences, and VIP experiences in collaboration with operational leaders.
- Actively engage with guests to build relationships, resolve issues proactively, and cultivate repeat business and brand loyalty.
- Monitor departmental performance metrics, forecasting, labor productivity, and operational expenses.
- Identify opportunities to enhance operational efficiencies while maintaining elevated service standards.
- Ensure alignment between Rooms and Food & Beverage operations to deliver a seamless guest journey throughout the property.
- Foster an engaged, high-performing leadership team through coaching, mentoring, and professional development.
- Ensure compliance with company policies, safety standards, and hospitality best practices
Benefits
- 401(k) with company matching
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- Life insurance
- Employee Assistance Program (EAP)
- Paid time off
- Employee referral program
- The opportunity to embark on an exciting career in a company that is taking off!
- Ennismore’s values and fast-growing environment
- To help define global brands and have a direct impact on the guest experience
- The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity
- The opportunity to challenge the norm and work in a rewarding environment, building global brands
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
