Director of Patient & Family Engagement (Pediatric Therapy)

Little Land Pediatric Therapy & Play Gym•Cedar Park, TX

55d•Onsite

About The Position

We are seeking a dynamic and compassionate Director of Patient & Family Engagement to lead efforts in creating an exceptional experience for every family we serve at Little Land Pediatric Therapy and Recess Pediatric Therapy. This leadership role oversees the pediatric therapy scheduling/administration department and supervises special programs at Little Land, including birthday parties, Parents’ Night Out, Sensory Art, Music Exploration, and other family-centered events. The ideal candidate will bring a blend of pediatric therapy scheduling experience, early childhood program knowledge, customer service expertise, and marketing/sales insight. This is a full-time, in-office role based in Austin, TX, reporting directly to the CEO. Occasional travel may be required to support other clinic locations and community programs.

Requirements

Bachelor’s degree in Healthcare Administration, Early Childhood Education, Business, or related field preferred.
At least 5 years of experience in pediatric therapy administration, healthcare scheduling, early childhood education, or customer service management.
Strong leadership, team management, and interpersonal skills.
Excellent communication abilities with children, families, and staff.
Proficiency in EMR systems, scheduling software, and Microsoft Office.
Highly organized, proactive, and adaptable in problem-solving.
Passion for family-centered care and creating memorable experiences.

Nice To Haves

Experience in program oversight, events, or marketing/sales strongly preferred.

Responsibilities

Lead the scheduling and administrative team that manages patient intake, evaluations, recurring sessions, reschedules, and make-up visits.
Ensure timely, efficient, and family-centered communication throughout the therapy onboarding and scheduling process.
Collaborate with clinical leaders to balance caseloads and optimize therapy schedules.
Track scheduling performance metrics, including cancellations, no-shows, and waitlist management.
Serve as the primary point of contact for escalated patient or family concerns, ensuring thoughtful and professional resolution.
Foster a culture of hospitality and responsiveness that supports patients and families throughout their therapy journey.
Design and implement initiatives that increase patient and family satisfaction, retention, and engagement.
Oversee and grow special programs including birthday parties, Parents’ Night Out, Sensory Art, Music Exploration, and other family-focused offerings.
Coordinate staffing, logistics, and marketing for programs to deliver high-quality, memorable experiences.
Build and maintain relationships with families, schools, and community partners to expand program participation.
Track program outcomes and implement strategies to increase effectiveness, quality, and profitability.
Supervise scheduling coordinators, administrative support staff, and special program team members.
Provide mentorship, training, and coaching to strengthen team performance.
Collaborate with executives on initiatives that align family engagement with broader organizational goals.
Partner with the marketing team to promote therapy services and family programs across Texas and California communities.
Represent the organization at community events, schools, and professional partnerships.
Support efforts to increase referrals, awareness, and participation through outreach and relationship-building.