Director of Property Management

Weston Associates Inc.•Warrensville Heights, OH

About The Position

As the Director of Property Management (DPM) at Weston, this role plays a pivotal role in shaping and executing the vision for Weston’s property management operations. The primary focus will be to lead strategically while ensuring tactical excellence in day-to-day operations. The DPM will be responsible for driving value enhancement across all company properties, establishing a consistent service delivery playbook, and cultivating a high-performing team. This role demands strong leadership, strategic vision, and operational acumen to maintain and enhance the quality and profitability of the company’s property portfolio. The DPM will ensure consistent performance and standards are upheld across both internal teams and third-party management companies.

Requirements

Strong leadership and team-building skills.
Expertise in property management, facility management, and construction management.
Advanced financial and analytical capabilities.
Excellent communication, negotiation, and organizational skills.
Ability to manage multiple projects and tasks simultaneously.
Problem-solving skills, with the ability to assimilate complex information and make strategic decisions.
Initiative in job performance, including anticipating needs and solving problems proactively.
Capacity to handle pressure and maintain objectivity.
Ability to convey information and ideas clearly and effectively.
Bachelor’s degree in Business, Real Estate, Construction Management, or a related field; MBA preferred.
10-15 years of experience in real estate management, leasing, finance, and asset management, with industrial experience as a plus.
Proven ability to manage a large portfolio of real estate assets and understand building design, systems, and facilities engineering.
Strong organizational skills and experience with budgeting, CAM reconciliation, and asset protection strategies.
Proficiency in property management software (e.g., MRI) and other relevant tools.

Responsibilities

Establish and drive Weston’s property management vision aligned with organizational goals.
Lead by example, building universal trust and effective communication across all stakeholders, including internal teams and third-party management companies.
Develop and implement property management strategies, including budgeting and financial forecasting.
Provide creative solutions to property issues and opportunities, ensuring successful implementation across all managed properties.
Attract, develop, and lead a talented property management team, fostering a high-performance environment.
Oversee hiring, training, and performance evaluation of staff.
Allocate time effectively to support and enhance the performance of direct reports, as well as oversee the performance and compliance of third-party management companies.
Implement and manage a consistent playbook for professional service delivery, applicable to both internal and external property management teams.
Oversee accurate and timely budgeting, CAM reconciliation, and financial forecasting.
Ensure properties comply with safety and building codes, and maintain a property protection strategy.
Seek cost-efficient operational solutions with a focus on tenant satisfaction and risk management, ensuring third-party management companies adhere to the same standards.
Drive strategies that enhance the value of all company properties. Implement property protection strategies to maintain asset quality, ensuring consistent application by both internal teams and third-party partners.
Effectively communicate property performance and key developments to the Chief Operating Officer.
Maintain robust communication with third-party property management companies, support teams, and key stakeholders.
Monitor and analyze property finances, including income, expenses, rent collection, operating costs, and capital expenditures.
Prepare and review financial reports, budgets, and forecasts to assess and improve property performance, ensuring transparency and accuracy from all third-party management entities.
Collaborate with the Risk Manager to identify and mitigate risks, including insurance coverage and legal liabilities.
Develop and implement risk management strategies and emergency response plans, ensuring all parties adhere to established protocols.
Build and maintain strong relationships with tenants and key government officials.
Address tenant concerns, ensure high levels of satisfaction, and compliance with safety and building codes, whether managed internally or by third parties.
Oversee construction and renovation projects from design through completion.
Manage budgeting, scheduling, vendor coordination, and ensure adherence to quality standards and deadlines, including projects managed by third-party entities.
Formulate and implement administrative policies and procedures.
Oversee special reports, employee reviews, and assist in other administrative tasks as needed.