Director of Operations - Property Management Division

Team Architects•Hammond, IN

1d•$95,000 - $105,000

About The Position

Build the Machine. Lead the People. Create the Standard. Vilgar Property Management is growing — and growth without structure creates noise. We are looking for a high-level operator to step in as the Integrator of our Property Management division. This is not a maintenance coordinator role. Not a task manager. Not a “babysit the team” position. This is a leadership role for someone who can build structure, enforce accountability, and create operational clarity in a fast-moving environment. If you are energized by building systems, driving accountability, and shaping high- performance teams — keep reading. About Vilgar Property Management We are a full-service property management company serving Lake, Porter, and LaPorte counties in Northwest Indiana. We are known for grit, responsiveness, and results. We are not corporate. We are not slow. We are building something real. Now we need the operational backbone to support our next level of growth. The Culture Builder We are committed to building a high-performance culture grounded in accountability, ownership, and measurable results. You will help create: • Clear role accountability • Measurable performance standards • Structured communication rhythms • Ownership mentality within the team • A results-driven environment This role requires someone comfortable stepping into ambiguity and building order. Why This Role Matters This is a leadership seat with meaningful influence over performance, culture, and growth. Your success in this role directly impacts: • Scalability • Team performance • Owner satisfaction • Long-term growth This is a true leadership seat at the table.

Requirements

Have 5+ years leading teams in operations, property management, or similar high-volume environments
Have experience overseeing maintenance and vendor coordination
Know how to hold people accountable without micromanaging
Are comfortable making hiring and termination decisions
Think in systems, not just tasks
Can analyze reports and understand operational financial impact
Stay calm under pressure and solve problems decisively
Are comfortable being the decision-maker in the room
Experienced with EOS® (Entrepreneurial Operating System) and able to lead implementation of EOS tools, accountability charts, and meeting rhythms across the organization
Reliable transportation for site visits in Northwest Indiana
Ability to pass background check and drug screening
Ability to occasionally lift up to 50 lbs

Nice To Haves

Bilingual (English/Spanish) is a strong advantage but not required.

Responsibilities

Lead and manage the Property Manager, Maintenance Coordinator, maintenance techs, Leasing, and Virtual Assistants
Build and enforce KPIs across departments
Create structure, accountability, and workflow clarity
Hire, train, re-train and terminate team members when necessary
Issue performance plans and enforce company standards
Run weekly operations meetings
Oversee maintenance flow and vendor coordination
Monitor work order timelines and completion quality
Review financial reports and support budgeting for key clients over time
Identify inefficiencies and implement improved systems
Serve as the bridge between staff and ownership
Maintain limited engagement and oversight across affiliated service divisions (including maintenance, lawn care, and related operational arms) to ensure alignment and smooth integration with the Property Management division