Director of Retail, Specs

Snap Inc. • Los Angeles, CA

6d • $235,000 - $414,000 • Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The Global Brand Experience (GBX) team brings Snap brands to life, while reinforcing what we stand for as a company — real friendship, free and authentic expression, human-centered design, and a playful irreverence. The GBX team’s mission is to educate our broader community on Snap’s brands by creating opportunities to connect with them on a more emotional level. They look for extraordinary and diverse talent who learn quickly, take big risks, and relish in surprising and delighting our community. We’re looking for a Head of Retail for Specs to join the team! As the Head of Retail, Specs, you’ll build and scale a global retail strategy that blends high-end physical spaces, community-driven experiences, and digital touchpoints. You’ll shape how people learn about, demo and experience Specs. This role requires a hybrid of tech, luxury retail and digital-commerce leadership - someone who can craft a world-class brand experience while building a data-driven retail ecosystem from the ground up.

Requirements

• Experience using insights and analytics to shape product strategy, marketing and retail design
• Strong strategic instincts balanced with operational discipline and a love for building from scratch
• Track record of building inclusive, high-performing teams across multiple markets
• Ability to lead cross-functional teams and influence senior stakeholders
• BS/BA degree or equivalent years of experience
• 10+ years in retail leadership within tech, emerging technologies, luxury or experiential retail
• 5+ years of experience managing a team
• Proven experience building or scaling omnichannel retail for an innovative brand
• Expertise in turning stores into immersive, high-touch education and storytelling environments

Responsibilities

• Build the end-to-end global retail strategy, integrating physical, digital and experiential touchpoints, and operational procedures, including inventory, security, repairs, fulfillment and customer support
• Partner with Product and Marketing to develop the omnichannel retail model, defining the role of stores, pop-ups, e-commerce, creators and community hubs.
• Set the long-term expansion roadmap: market prioritization, store formats, rollout pacing and flagship strategy
• Own and build dashboards to track retail KPIs including traffic, conversion, customer satisfaction, revenue, retention and demo engagement
• Create an iconic in-store experience where hands-on demos, education and creative exploration are core, partnering with creative store designers on architecture, layout, lighting, visual merchandising and sensory experience
• Develop programming for launches, events, creators, cultural partnerships and community activations.
• Establish luxury-level service standards inspired by premium tech, hospitality and fashion
• Build and lead a global retail organization, developing high-performing, inclusive teams; partner with agencies on the hiring strategy for best-in-class brick & mortar staff.
• Initiate, develop, and manage the training program to ensure consistent, high-quality in-store education and service

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees