Director of Salesforce

One More Child

51d

About The Position

The Director of Salesforce provides strategic leadership, governance, and oversight of the Salesforce platform at One More Child. This role ensures Salesforce is aligned with organizational needs by defining requirements, designing best-practice solutions, and supporting long-term platform growth. The Director leads cross-functional collaboration, drives user adoption, oversees project prioritization, and guides the roadmap for Salesforce capabilities..

Requirements

Bachelor’s degree required
Minimum of five years’ experience working with Salesforce or similar CRM platforms.
Five years in leadership, managerial, or senior systems/CRM role.
Proven experience owning or co-owning a Salesforce roadmap.
Proven ability to gather business requirements and develop technical or functional solutions.
Demonstrated experience directing staff, managing complex projects, and balancing diverse priorities.
Strong relationship-building skills and the ability to interface with stakeholders at all levels.
Demonstrated comfort with platform governance and organizational change management.
Experience implementing or integrating: Data warehouses Marketing automation (e.g., Marketing Cloud / Pardot) Third-party Salesforce apps

Nice To Haves

Master’s Degree

Responsibilities

Lead communication, prioritization, and management of Salesforce-related projects.
Partner with internal stakeholders to gather requirements and translate them into scalable, user-centric solutions.
Define and maintain a Salesforce roadmap aligned with organizational strategy.
Monitor Salesforce adoption across departments; recommend improvements to support effectiveness.
Provide leadership in managing sandbox strategy, release planning, version control and governance processes.
Lead governance of user access controls, permission sets and platform security
Oversee and contribute to the development of user training, onboarding, and training materials.
Support and participate in organization-wide communication plans, including print, digital, and electronic formats when Salesforce elements are involved.
Oversee all Salesforce licensing contracts, ensuring accurate allocation of licenses, cost-effective utilization, and compliance with vendor terms.
Evaluate and negotiate renewals for Salesforce and third-party app contracts, securing optimal pricing and ensuring the platform remains scalable and sustainable.
Stay engaged in the Salesforce community to bring forward best practices and innovation.
Direct the work of team members or contractors supporting Salesforce initiatives.
Manage workload and project priorities with strong change-management practices.
Ensure daily operational tasks are completed as related to Salesforce platform
Uphold confidentiality standards for organizational and stakeholder data.
Serve as an organizational representative in alignment with One More Child’s core values and guiding principles.