Director of Software Engineering

UnitedHealth Group•Charleston, WV

1d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Director responsible for leading IT Operations, Reliability Engineering, Infrastructure Management, Cloud Engineering, and Security Operations within highly regulated environments. This role will drive operational excellence, platform reliability, cost optimization, while ensuring solid compliance and customer centric service delivery through adoption of fundamental operational practices, reliability engineering, and technology modernization. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

8+ years of Technology leadership in a highly matrixed environment, experience with customer interactions and solid service delivery
8+ years Infrastructure (on prem, hybrid & cloud) Hosting Management experience
8+ years Platform Architecture & Engineering for highly regulated environments
8+ years ITSM & Process Governance experience
8+ years Observability & Reliability Engineering (Ops Engineering/SRE) experience
8+ years of meeting Regulatory Compliance (Examples: FDIC, SOC2, SOX, PCI, FDA, HITRUST)
8+ years of Financial Management & FinOps experience
SLA Management & Customer Engagement experience
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Lead IT Operations, Infrastructure Management, Readiness, Cloud Engineering, and SecOps/Compliance functions leveraging automation, AI tools and solid engineering practices to reduce environment variability, manage performance and drive financial efficiency
Critical Incidents: Provide situational critical incident response leadership, maintain internal and client communications; drive solid root cause analysis / postmortems and permanent issue resolution
Environment Management: Manage on-prem, hybrid, and cloud hosting environments, ensuring platform supports both fit for use and fit for purpose requirements through proper architecture, modern implementation patterns, and solid observability
Disaster Recovery: Develop disaster recovery plans and exercise capability in accordance with business continuity, contractual and regulatory requirements
Financial Stewardship: Ensure proper financial management through consistent FinOp practices, monitor and report on cost variations and drive cost optimization opportunities
Security: Maintain operational integrity and solid security posture through infrastructure product lifecycle management, patching, maintenance of minimum necessary access, zero trust designs, and rigorous testing
Strategy and Planning: Provide infrastructure and platform strategy, modernization, and optimization leadership internally and consultatively in customer facing scenarios