Director of Spa

Omni Hotels & Resorts•Austin, TX

14d

About The Position

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa. Omni Hotels & Resorts is seeking Director of Spa for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Requirements

Degree or professional credentials in spa services, massage therapy, or cosmetology preferred
Minimum of 5 years spa management experience in an upscale hotel or resort strongly preferred
Must possess excellent communication skills, both written and oral
Familiarization with Resort Suite
Must possess the skills necessary to oversee direct responsibility departments not only technically but also from a hospitality, motivation, and long-term planning perspective
Must possess the organizational skills necessary to schedule the various groups who will use the Spa
Must be proficient in sales, public relations, and marketing strategies
Must have business skills in management, budgeting, etc.
Must have TABC and Food Handler's certificate or ability to acquire both if hired
Must be able to listen, communicate and assess situations with accuracy
Must be goal and result-oriented while simultaneously being a problem solver
Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance
Requires working knowledge of Excel and Word. SpaSoft experience preferred
Ability to work nights, weekends, and holidays
CPR and First Aid certification is preferred

Responsibilities

The Spa Director will be responsible for the overall operational function and management of the Spa and will demonstrate leadership throughout the Spa and Hotel to maximize guest and team satisfaction.
Is responsible for all Spa policies and procedures and has direct supervision for the Assistant Spa Director along with the Cosmetology and Massage Supervisors.
Implements and monitors the budget plus manages expenses within the approved budget constraints for the entire Spa
Manages the Spa team and develops relationships with all guests and vendors.
To create, maintain and oversee a marketable and profitable Spa while meeting/exceeding financial goals
To directly supervise the Spa Manager plus the therapists and technicians
To actively create and promote special promotions and events
To actively create and promote local day guest business through gift cards, special occasion celebrations and holiday events
To assist in promoting and marketing the Spa to Hotel Guests
To provide personal attention to the guests
To administer policies and procedures
Stays “in tune” with the spa industry and adjusts to or creates trends
Attends product knowledge trainings