Director of Spa & Wellness

HSH•New York, NY

1d•$155,000 - $165,000

About The Position

To lead, manage and drive the operational and financial performance of the Peninsula Spa &Wellness Center to reflect the brand values of Peninsula Group. To ensure the Spa operation delivers the standards and service synonymous with Peninsula’s reputation as a world-renowned luxury hotel/spa group and aim to be a world leader in hospitality.

Requirements

Previous experience in a multifunctional luxury Spa environment (8-10 years), budget planning and management, forecasting, and revenue management.
University degree or higher in Hospitality, Hotel Management or a relevant fied.
Strong luxury spa operations in a lead role or hotel front of house, sales and marketing expertise, and financial acumen.
Ability to communicate well with all levels of management, staff, and guests.
Self-starter; creative; independent, but team-oriented; presentation, and problem-solving skills; analytical; socially adept; detailed-oriented and organized.

Responsibilities

Direct the day-to-day management, operations, and logistics of award-winning 5 Star spa and wellness center.
Manage the Spa's Profit & Loss statements, annual budget, weekly forecasts, marketing & public relations initiatives to increase spa visibility, client visits, and increase revenue.
Continuously develop and execute sales and education programs that will result in an increase of revenue year over year.
Develop and implement strategies and procedures including but not limited to spa service trainings, booking strategies and productivity initiatives.
Be responsible for building client relations, creating, and managing comprehensive guest profiles, and coordinating with internal constituents to guarantee guests satisfaction.
Continue to research, collect, and utilize industry data through trend analysis, market analysis and past Peninsula sales history to stay competitive and abreast of current market trends.
Play a leading role within the Hotel’s senior management team and to act as ambassador and representative of the spa at key Hotel management and promotional events.
Carry out disciplinary/grievance procedures in line with hotel guidelines as required including documentation of procedures and outcome.
Effectively integrate the Spa within the Hotel marketing strategy and ensure ongoing representation of the spa both internally and externally.
Ensure collateral, point of sale and promotional material reflect the quality and integrity of Peninsula brands.