Director of Student Enrollment Services Center

Stevens Institute of Technology•Hoboken, NJ

2d•$81,600 - $111,533

About The Position

The newly created Student Enrollment Services Center at Stevens Institute of Technology represents integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. This new one-stop office will act as a “single point of service” across these areas to promote a progressive, simplified, and consistent student experience and a culture that supports student satisfaction and success. Stevens is seeking an inaugural Director for this new team. The Director will report to the Senior Director for Student Enrollment Services within the Division of Enrollment Management. The position oversees the activities and staff for the smooth and efficient student-facing functions of the Offices of Financial Aid, Student Accounts, and Registrar for all undergraduate and graduate students at Stevens regardless of learning modality. The Director will work closely with the operational staff of these offices to ensure consistency in student information, processes and policies, support, and escalation as needed. The Director will provide leadership, oversight, strategic planning, supervision, and management of the staff and operations of the newly integrated cross-functional service in the areas of registration, student accounting, financial aid, and the technology that supports these services. In addition to leadership and management of the team, the Director will be a strategic thought partner and is responsible for leading and directing strategic priorities and process improvements for Stevens and the Division of Enrollment Management. To cultivate business methodologies and strategies to improve the quality of the student’s educational experience and retention initiatives, the Director will work on process improvements and craft policies and practices, along with the Offices of Financial Aid, Student Accounts, Registrar, Academic Advising and Student Affairs teams. The Director will focus on understanding and improving student service levels, business processes, compliance risks, technology, and supporting organizational structures.

Requirements

Bachelor’s degree required; master’s degree preferred
Ten years of related professional experience in a leadership or managerial role of increasing responsibility within a higher education setting.
Knowledge of Enrollment Management, financial aid, registration, and/or student billing.
Demonstrated ability to work well under pressure and build positive relationships with colleagues across campus.
Ability to operate strategically and develop short- and long-term goals and methods to achieve them.
Demonstrates adaptability by adjusting to new situations, solving problems effectively, and creating an environment where others can do the same.
Demonstrated leadership skills and collaborative demeanor.
Experience building and motivating productive and enthusiastic teams to fulfill the organization’s mission.
Effective problem-solving and time management skills.
Strong technical skills and experience working with student information systems, payment systems, and/or leveraging AI and other tools to improve processes.
Excellent communication, presentation, interpersonal skills, and attention to detail.
Experience managing projects and leading project teams.
Demonstrated experience leading large, complex enterprise-wide projects and change initiatives.
Experience working or developing a one stop service model.

Responsibilities

Serve as sponsor or lead on projects and provide direction and vision to staff for the newly created team.
Implement high-level policy decisions regarding registration, student records, financial aid, and student accounts for Stevens in collaboration with the respective offices.
Ensure compliance with policies and maintain strong, engaged partnerships to assess processes.
Resolve escalated student/parent issues referred from different offices and work to resolve escalated one-stop generalist issues.
Evaluate technical needs and enhancements across Enrollment Management, one-stops, and functional offices used in student services administration and incorporate improvements and modifications when appropriate.
Meet regularly with other enrollment management, academic affairs, and student affairs leaders and colleagues to work collaboratively on cross-functional processes and projects.
Meet regularly with enrollment management leaders to discuss priorities, new developments, problems, or other issues that need resolution.
Manage the communication flow and website for the Student Enrollment Services Center in coordination with central Enrollment Management teams and colleagues.
Maintain working knowledge of cash management regulations and best practices.
Lead presentations for internal and external partners as needed.
Stay current on financial aid, student accounting and enrollment regulations, policies, procedures, and financial counseling through self-directed professional reading, participation in professional development courses, and networking with professional contacts at higher education regional, state, and national conferences.