Director, Professional Services, Accessibility and Localization

Crawford Technologies

1d•$140,000 - $175,000•Remote

About The Position

The Director, Professional Services, Accessibility and Localization is a senior leadership role accountable for delivery of all accessibility and localization services, implementation initiatives, and client engagements. This leader is responsible for the team of people who deliver accessibility services to our customers.

Requirements

10+ years of progressive leadership experience in accessibility, digital compliance, Professional Services, or related field.
Deep knowledge of accessibility standards and regulatory frameworks (WCAG, ADA, Section 508).
Demonstrated experience building and scaling governance frameworks and operational standards.
Strong analytical capabilities with experience defining and tracking KPIs.
Executive-level communication and stakeholder management skills.

Nice To Haves

Experience in enterprise software implementation and consulting environments.
Experience in SaaS, enterprise software, or digital transformation services.
Experience in enterprise transactional document delivery and Customer Communications Management (CCM) environments
Accessibility certifications such as CPACC, WAS, or CPWA.
Background in inclusive design, human-centered design, or user research.
Experience working directly with customers on accessibility requirements or audits.

Responsibilities

Ensure cohesive and timely delivery of accessibility and localization professional services.
Support pre-sales activities by articulating company capabilities and differentiators to clients.
Collaborate with Sales and Pre-Sales to support accessibility and localization related customer requirements, proposals and RFP responses.
Oversee creation of project estimates, statements of work (SOWs) and project plans.
Provide subject matter expertise during complex implementations or escalations involving accessibility, translation and localization requirements.
Engage with clients to advise on accessibility strategy, risk mitigation, and best practices.
Partner with project teams to identify risks early and guide remediation strategies.
Work with the Document Accessibility Services (DAS) production teams on best practices.
Manage the building and delivery of training programs to upskill Professional Services teams and customers on accessibility and localization products and services
Define and implement KPIs to measure maturity, compliance posture, delivery quality, and client impact.
Establish reporting mechanisms and executive dashboards to provide visibility into performance across engagements.
Conduct periodic maturity assessments and gap analyses to identify improvement opportunities.
Drive remediation strategies and continuous improvement initiatives informed by data and performance insights.
Partner with Product, Development, Sales, and Customer Support teams to ensure cohesive integrations meeting customer expectations.
Support pre-sales activities by articulating accessibility and localization capabilities and differentiators to clients.
Provide guidance in SAF-Tech and DAS SAFe-Tech meetings as required
Serve as a trusted advisor to customers on accessibility best practices within implementations and service engagements.
Represent the organization in accessibility forums, industry groups, and customer advisory sessions.
Championing the voice of customers with accessibility needs, ensuring their feedback informs service methodologies and product enhancements

Benefits

Be part of a growing company and team.
Competitive salary (Commensurate with experience and position and eligible commission)
Excellent benefits
Medical
Dental
Vision
Short Term Disability
Long Term Disability
Group and Voluntary Life
Sick Time Pay
Vacation Pay
Holiday Pay
Be part of a rapidly growing software company