Director, Professional Services

Euna Solutions•Atlanta, GA

1d•Hybrid

About The Position

The Opportunity: Our platform powers mission-critical workflows for public sector organizations. These aren’t lightweight rollouts. Implementations are complex, regulated, and deeply tied to how government teams operate day to day. Professional Services has done the hard work of getting customers live. Now it’s time for the next chapter: scale, predictability, and repeatable outcomes—without losing speed or customer trust. We’re hiring a Director of Professional Services to bring structure where it’s still taking shape. This role is for someone who has built and scaled services organizations before—someone who knows how to introduce rigor without slowing teams down. If you’re energized by ambiguity, systems-building, and real customer impact, keep reading.

Requirements

8–12+ years leading Professional Services, Implementations, or Delivery in a SaaS environment
Proven success guiding teams through growth, change, or operational maturity
Hands-on experience with complex software implementations
GovTech or regulated environments strongly preferred
You’ve built metrics—not just reported on them
Deep understanding of utilization, margin, forecasting, and capacity planning
Strong grounding in formal project management principles
A track record of adding structure to scrappy or ad-hoc teams
Clear, direct, and steady under pressure
Comfortable making trade-offs and saying no when needed
You bring order without slowing teams down
Systems-oriented, but pragmatic
Customer-centric without losing sight of scalability and the business
Curious and skeptical—you’re always asking, “What breaks next if we grow?”

Nice To Haves

Experience supporting public sector or highly regulated customers
Familiarity with SaaS financial models tied to services revenue
Strong partnership experience with Product and Engineering

Responsibilities

Build and scale a modern Professional Services function
Lead and develop a seasoned team responsible for onboarding, implementations, integrations, and go-lives
Introduce delivery discipline—frameworks, role clarity, capacity planning, and clear escalation paths
Design one-time and recurring services offerings that balance customer outcomes, delivery speed, and margin
Own execution for complex SaaS implementations
Oversee multiple, concurrent, multi-phase implementations with government and public sector customers
Partner closely with Product, Sales, Customer Success, and Support to manage dependencies and handoffs
Ensure customers reach value quickly while navigating regulatory, data, and process complexity
Deliver projects on time, on scope, and on budget—with high customer satisfaction
Establish metrics that actually drive decisions
Define, track, and improve KPIs such as: Time to value and time to go-live Implementation margin and utilization On-time, on-scope delivery CSAT and post-implementation health
Build dashboards and operating rhythms that turn data into action—not noise
Assess what’s working, what’s broken, and what needs to evolve—then fix it
Create repeatable playbooks without over-engineering
Coach managers and ICs through growth, change, and ambiguity
Serve as the executive face of Professional Services in internal planning and key customer conversations
Influence product roadmap decisions using real-world implementation insights
Translate strategy into execution, even when the path isn’t fully paved