Director, Professional Services

Euna Solutions•Atlanta, GA

6h•Hybrid

About The Position

The Opportunity: Our platform powers mission-critical workflows for public sector organizations. These aren’t lightweight rollouts. Implementations are complex, regulated, and deeply tied to how government teams operate day to day. Professional Services has done the hard work of getting customers live. Now it’s time for the next chapter: scale, predictability, and repeatable outcomes—without losing speed or customer trust. We’re hiring a Director of Professional Services to bring structure where it’s still taking shape. This role is for someone who has built and scaled services organizations before—someone who knows how to introduce rigor without slowing teams down. If you’re energized by ambiguity, systems-building, and real customer impact, keep reading. What You’ll Do: Build and scale a modern Professional Services function Lead and develop a seasoned team responsible for onboarding, implementations, integrations, and go-lives Introduce delivery discipline—frameworks, role clarity, capacity planning, and clear escalation paths Design one-time and recurring services offerings that balance customer outcomes, delivery speed, and margin Own execution for complex SaaS implementations Oversee multiple, concurrent, multi-phase implementations with government and public sector customers Partner closely with Product, Sales, Customer Success, and Support to manage dependencies and handoffs Ensure customers reach value quickly while navigating regulatory, data, and process complexity Deliver projects on time, on scope, and on budget—with high customer satisfaction Establish metrics that actually drive decisions Define, track, and improve KPIs such as: Time to value and time to go-live Implementation margin and utilization On-time, on-scope delivery CSAT and post-implementation health Build dashboards and operating rhythms that turn data into action—not noise Bring structure without killing momentum Assess what’s working, what’s broken, and what needs to evolve—then fix it Create repeatable playbooks without over-engineering Coach managers and ICs through growth, change, and ambiguity Act as a senior leader Serve as the executive face of Professional Services in internal planning and key customer conversations Influence product roadmap decisions using real-world implementation insights Translate strategy into execution, even when the path isn’t fully paved What You Bring: Experience 8–12+ years leading Professional Services, Implementations, or Delivery in a SaaS environment Proven success guiding teams through growth, change, or operational maturity Hands-on experience with complex software implementations GovTech or regulated environments strongly preferred Operational strength You’ve built metrics—not just reported on them Deep understanding of utilization, margin, forecasting, and capacity planning Strong grounding in formal project management principles A track record of adding structure to scrappy or ad-hoc teams Leadership style Clear, direct, and steady under pressure Comfortable making trade-offs and saying no when needed You bring order without slowing teams down How you think Systems-oriented, but pragmatic Customer-centric without losing sight of scalability and the business Curious and skeptical—you’re always asking, “What breaks next if we grow?” Nice to have Experience supporting public sector or highly regulated customers Familiarity with SaaS financial models tied to services revenue Strong partnership experience with Product and Engineering What does success looks like in 12–18 months? Implementations are predictable, measurable, and scalable The team knows exactly how success is defined—and how they’re measured Leaders spend less time firefighting and more time improving the system Customers feel the difference in clarity, confidence, and outcome s Location: This position will be hybrid with 3 days/week in our Atlanta, GA office (1155 Perimeter Ctr West). AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement. Here are some of the perks that Euna employees enjoy: 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 🧘‍♀️ Wellness days What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. 🙌 Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 🕰 Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. 💰 Benefits Ask us for a copy of our health and dental benefits! 🎉 Culture committee Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com. Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/ We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

Requirements

8–12+ years leading Professional Services, Implementations, or Delivery in a SaaS environment
Proven success guiding teams through growth, change, or operational maturity
Hands-on experience with complex software implementations
GovTech or regulated environments strongly preferred
Operational strength You’ve built metrics—not just reported on them
Deep understanding of utilization, margin, forecasting, and capacity planning
Strong grounding in formal project management principles
A track record of adding structure to scrappy or ad-hoc teams
Leadership style Clear, direct, and steady under pressure
Comfortable making trade-offs and saying no when needed
You bring order without slowing teams down
How you think Systems-oriented, but pragmatic
Customer-centric without losing sight of scalability and the business
Curious and skeptical—you’re always asking, “What breaks next if we grow?”

Nice To Haves

Experience supporting public sector or highly regulated customers
Familiarity with SaaS financial models tied to services revenue
Strong partnership experience with Product and Engineering

Responsibilities

Build and scale a modern Professional Services function
Lead and develop a seasoned team responsible for onboarding, implementations, integrations, and go-lives
Introduce delivery discipline—frameworks, role clarity, capacity planning, and clear escalation paths
Design one-time and recurring services offerings that balance customer outcomes, delivery speed, and margin
Own execution for complex SaaS implementations
Oversee multiple, concurrent, multi-phase implementations with government and public sector customers
Partner closely with Product, Sales, Customer Success, and Support to manage dependencies and handoffs
Ensure customers reach value quickly while navigating regulatory, data, and process complexity
Deliver projects on time, on scope, and on budget—with high customer satisfaction
Establish metrics that actually drive decisions
Define, track, and improve KPIs such as: Time to value and time to go-live Implementation margin and utilization On-time, on-scope delivery CSAT and post-implementation health
Build dashboards and operating rhythms that turn data into action—not noise
Bring structure without killing momentum
Assess what’s working, what’s broken, and what needs to evolve—then fix it
Create repeatable playbooks without over-engineering
Coach managers and ICs through growth, change, and ambiguity
Act as a senior leader
Serve as the executive face of Professional Services in internal planning and key customer conversations
Influence product roadmap decisions using real-world implementation insights
Translate strategy into execution, even when the path isn’t fully paved